Recommendation: Update Repair Order (TRI B00 10 20)
Publication date: 2021-11-02Reference number: TRI B00 10 20
Supersedes refnos: SI B00 10 20
RECOMMENDATION: UPDATE REPAIR ORDER
TECHNICAL SERVICE BULLETIN
| BMW: | F44 2 Series Gran Coupe All; F90 M5 Sedan As of July 2020; F91 M8 Convertible All; F92 M8 Coupe All; F93 M8 Gran Coupe All; F95 X5 M Sport Activity Vehicle All; F96 X6 M Sport Activity Coupe All; G01 X3 (LCI) As of July 2021; G02 X4 (LCI) As of July 2021; G05 X5 Sport Activity Vehicle All; G06 X6 Sport Activity Coupe All; G07 X7 Sport Activity Vehicle All; G12 7 Series Sedan (LCI) As of March 2019; G14 8 Series Convertible All; G15 8 Series Coupe All; G16 8 Series Gran Coupe All; G20 3 Series Sedan All; G22 4 Series Coupe All; G23 4 Series Convertible All; G26 4 Series Gran Coupe All; G29 Z4 Roadster All; G30 5 Series Sedan (LCI) As of July 2020; G42 2 Series Coupe All |
SERVICE INFORMATION
This Service Information Bulletin (Revision 1) replaces TRI B00 10 20 dated May 2020.
This bulletin is information only, no claim information intended.
What's New (Specific text highlighted):
- This Service Bulletin B00 10 20 replaces TRI B00 10 20
- New RSU-compatible E-Series added to Model
- Recommended disclaimer updated with Connected Drive Store reference
INFORMATION
To maintain offering premium products to our customers, we have performed a future-proof change in the creation and delivery of vehicle software. The "Ready-for-Future" process activates new or upgraded features in a customer's vehicle after a successful software upgrade.
BMW of North America (BMW NA) has made information available online to customers about software versions, including any changes to vehicle functionality that will result from each update. BMW NA recommends that each BMW center updates its Repair Order (RO) form to include a notification to the customer of:
- Potential updates
- Where there is a change in existing functionality
- When features are added to the vehicle
Below is a template disclaimer we recommend that you include on ROs in the appropriate place to notify customers of potential updates and obtain their consent to install them. It contains a reference to the BMW NA website that provides a description of such updates.
"If necessary, your vehicle will be updated with the current software version applicable to your vehicle model. Details of any function improvements or new functions can be found online in the ConnectedDrive Store in the BMW Remote Software Upgrade area."
As a reminder, the BMW NA Warranty Department's requirements related to software updates and warranty claims can be found in the Warranty Policy & Procedures Manual. Please note that the sample disclaimer above is suggested for inclusion at the bottom of all ROs, including for customer pay repairs. However, each BMW center should ensure its ROs, invoices, and other materials comply with all local rules and regulations pertaining to such disclaimers and obtaining consent from customers for vehicle modifications.