Unable To Remove Glue From Window Sticker (PIT4919A)

Publication date: 2011-08-31
Reference number: PIT4919A

UNABLE TO REMOVE GLUE FROM WINDOW STICKER

TECHNICAL INFORMATION TIPS

Reference Number(s): PIT4919A, Date of Issue: August 31, 2011

MODELS

2009 - 2012 Cadillac Escalade Models
2009 - 2012 Chevrolet Avalanche, Silverado, Suburban, Tahoe
2009 - 2012 GMC Sierra, Yukon, Yukon Denali, Yukon XL, Yukon Denali XL

This PI was superseded to update model years. Please discard PIT4914.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

CONDITION/CONCERN

Starting with the 2009 model year, Full Size Trucks were shipped with a removable / re-attachable adhesive backed window labels. Some dealers may notice that they are unable to remove the glue from the window after removing the window labels during pre-delivery. This concern is seen more often in states that experience high temperatures and high humidity for a long period of time.

RECOMMENDATION/INSTRUCTIONS

The glue can be removed by using Dupont 3812 Enamel Reducer or Equivalent that can be found in most body shops. Care should be taken not to get the enamel reducer on any painted surfaces on the vehicle including the vehicles door panels

NOTE: Dupont 3812 Enamel Reducer or Equivalent may not be available in some states. If so, a product called "Goo Gone" can be purchased at most local hardware and department stores.

ADDITIONAL SI KEYWORDS

glass label option price sticker

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.