Vehicle Communication Interface Module (VCIM) Programming Not Completed (17398)
Publication date: 2018-03-09Reference number: 17398
VEHICLE COMMUNICATION INTERFACE MODULE (VCIM) PROGRAMMING NOT COMPLETED
SERVICE CAMPAIGN BULLETIN
| Affected Model(s): | 2003 - 2018 Various GM Models |
SERVICE INFORMATION
| Reference Number: N172095570 | Release Date: March 2018 |
| Revision: 00 | |
| Attention: | This program is in effect until March 31, 2020. |
| Make | Model | Model Year | RPO | Description | |
| From | To | ||||
| Buick | Enclave | 2008 | 2012 | ||
| Buick | Enclave | 2014 | 2016 | ||
| Buick | Encore | 2013 | 2016 | ||
| Buick | Envision | 2017 | 2017 | ||
| Buick | LaCrosse | 2008 | 2016 | ||
| Buick | LeSabre | 2005 | 2005 | ||
| Buick | Lucerne | 2006 | 2011 | ||
| Buick | Rainier | 2004 | 2004 | ||
| Buick | Rainier | 2007 | 2007 | ||
| Buick | Verano | 2013 | 2016 | ||
| Cadillac | ATS | 2013 | 2016 | ||
| Cadillac | CTS | 2004 | 2004 | ||
| Cadillac | CTS | 2006 | 2006 | ||
| Cadillac | CTS | 2008 | 2015 | ||
| Cadillac | Deville | 2003 | 2003 | ||
| Cadillac | DTS | 2008 | 2011 | ||
| Cadillac | Escalade | 2007 | 2007 | ||
| Cadillac | Escalade | 2009 | 2012 | ||
| Cadillac | Escalade | 2014 | 2016 | ||
| Cadillac | SRX | 2004 | 2004 | ||
| Cadillac | SRX | 2006 | 2006 | ||
| Cadillac | SRX | 2008 | 2015 | ||
| Cadillac | XLR | 2005 | 2005 | ||
| Cadillac | XT5 | 2017 | 2017 | ||
| Cadillac | XTS Coach | 2013 | 2013 | ||
| Cadillac | XTS | 2013 | 2016 | ||
| Chevrolet | Avalanche | 2005 | 2005 | ||
| Chevrolet | Avalanche | 2009 | 2013 | ||
| Chevrolet | Aveo | 2009 | 2010 | ||
| Chevrolet | Camaro | 2010 | 2017 | ||
| Chevrolet | Captiva | 2014 | 2014 | ||
| Chevrolet | Cobalt | 2005 | 2005 | ||
| Chevrolet | Cobalt | 2009 | 2009 | ||
| Chevrolet | Colorado | 2008 | 2008 | ||
| Chevrolet | Colorado | 2010 | 2012 | ||
| Chevrolet | Colorado | 2015 | 2016 | ||
| Chevrolet | Corvette | 2008 | 2011 | ||
| Chevrolet | Corvette | 2014 | 2015 | ||
| Chevrolet | Cruze | 2011 | 2017 | ||
| Chevrolet | Equinox | 2009 | 2018 | ||
| Chevrolet | Express | 2014 | 2014 | ||
| Chevrolet | Express | 2016 | 2016 | ||
| Chevrolet | Impala | 2008 | 2016 | ||
| Chevrolet | Malibu | 2009 | 2018 | ||
| Chevrolet | Silverado | 2009 | 2017 | ||
| Chevrolet | Sonic | 2012 | 2016 | ||
| Chevrolet | Spark | 2013 | 2014 | ||
| Chevrolet | SS | 2015 | 2017 | ||
| Chevrolet | Suburban | 2008 | 2012 | ||
| Chevrolet | Suburban | 2015 | 2016 | ||
| Chevrolet | Tahoe | 2005 | 2005 | ||
| Chevrolet | Tahoe | 2007 | 2016 | ||
| Chevrolet | TrailBlazer | 2008 | 2009 | ||
| Chevrolet | Traverse | 2009 | 2016 | ||
| Chevrolet | TRAX | 2015 | 2016 | ||
| Chevrolet | Volt | 2011 | 2017 | ||
| GMC | Acadia | 2008 | 2017 | ||
| GMC | Canyon | 2012 | 2012 | ||
| GMC | Canyon | 2015 | 2016 | ||
| GMC | Envoy | 2006 | 2006 | ||
| GMC | Envoy | 2008 | 2008 | ||
| GMC | Sierra | 2007 | 2007 | ||
| GMC | Sierra | 2009 | 2015 | ||
| GMC | Terrain | 2010 | 2016 | ||
| GMC | Yukon | 2007 | 2007 | ||
| GMC | Yukon | 2009 | 2013 | ||
| GMC | Yukon | 2015 | 2016 | ||
| HUMMER | H2 | 2008 | 2009 | ||
| Pontiac | G8 | 2008 | 2009 | ||
| Pontiac | Solstice | 2007 | 2007 | ||
| Pontiac | Solstice | 2009 | 2009 | ||
| Pontiac | Vibe | 2009 | 2009 | ||
| Saturn | AURA | 2009 | 2009 | ||
| Saturn | OUTLOOK | 2009 | 2009 | ||
| Saturn | SKY | 2007 | 2008 | ||
| Saturn | VUE | 2007 | 2007 | ||
Involved vehicles are marked "open" on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
| Condition | Certain 2003-2018 model year vehicles, equipped with OnStar (UE1) that received vehicle communication interface module (VCIM) replacement during servicing, may have a condition in which at the time of communication module replacement, some modules were partially programmed or not programmed, rendering the OnStar feature without complete functionality. |
| Correction | Contact OnStar by pushing the blue OnStar button and receiving confirmation of vehicle connectivity. If successful, no further action is required. If connectivity cannot be established reprogram the vehicle communication interface module. |
PARTS INFORMATION
No parts are required for this repair.
WARRANTY INFORMATION
| Labor Code | Description | Labor Time | Trans. Type | Net Item |
|---|---|---|---|---|
| 9103664 | OnStar Blue Button Call and Operation Verification (No Programming Required) | 0.2 | ZFAT | N/A |
| 9102949* | Vehicle Communication Interface Module Reprogramming with SPS (also known as Communication Interface Control Module or Telematics Communication Interface Control Module depending on year. Includes Blue Button Call.) | 0.5 | ZFAT | N/A |
* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this transaction.
SERVICE PROCEDURE
Carefully read and follow the instructions below.
- Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
- Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
- Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
- Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
The OnStar module has been referred to by several different names depending on year, make, and model. Refer to SI to ensure you are programming the correct module for this field action.
DO NOT press the red Emergency button at any time. This will lock the module in a state from which it cannot be recovered for 24 hours and prevent further repair until then.
- While the vehicle is still outside with a clear, unobstructed view of the sky, press the blue OnStar button and talk to the OnStar representative. Ask them if the OnStar module is communicating properly with the network.
- If the OnStar representative confirms that the module is functioning properly, no further action is required.
- If OnStar can't be reached, or if the OnStar representative indicates that they are unable to communicate with the module, proceed to step 2.
- Reprogram the Vehicle Communication Interface Module (VCIM) module. Refer to Communication Interface Module Programming and Setup, Telematics Communication Interface Control Module Programming and Setup,
or OnStar Reconfiguration
in SI.NOTE:
To ensure that OnStar has received everything from TIS2web that they need to confirm proper operation, it is suggested to wait 10 minutes and have the vehicle in an area with a clear view of the sky before pressing the blue button to contact them.
- Press the blue OnStar button again and talk to the OnStar representative to confirm the OnStar module is communicating properly through the cellular network.
- If the OnStar representative confirms that the module is functioning properly, no further action is required.
- If OnStar indicates that their diagnostics do not show the vehicle functioning properly, direct the OnStar representative to perform a hardware replacement activity first, even if no hardware was replaced.
- If you are unable to contact OnStar after performing your blue button press, contact TAC for assistance.
- Record SPS Warranty Claim Code on job card for warranty transaction submission.
DEALER RESPONSIBILITY
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers' inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through March 31,, 2020. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through March 31, 2020, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
DEALER REPORTS
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
COURTESY TRANSPORTATION - FOR USA & CANADA
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
CUSTOMER NOTIFICATION
USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
OWNER LETTER
March 2018
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
We have learned that your 2003-2018 MY vehicle received an OnStar module replacement during vehicle servicing. The replacement OnStar module may have been partially programmed or not programmed at all, rendering the OnStar feature without complete functionality.
Your satisfaction with your [vehicle name] is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Before presenting the vehicle to your dealer, please complete the customer action below, under What You Should Do. Please contact OnStar by pushing the blue OnStar button and receiving confirmation of vehicle connectivity (as outlined below). If successful, no further action is required. If connectivity cannot be established, your GM dealer will reprogram the OnStar module. This service will be performed for you at no charge until March 31, 2020. After that, any applicable warranty will apply.
What You Should Do: While your vehicle is outside with a clear, unobstructed view of the sky, press the blue OnStar button to talk to an OnStar representative.
Identify that you received a letter for Customer Satisfaction Program 17398. Ask the representative if your vehicle's OnStar module is communicating properly with the network.
If the OnStar representative confirms that the module is functioning properly, no further action is required. If the vehicle is not electronically visible to the OnStar representative, your GM dealer will need to reprogram the OnStar module. To limit any possible inconvenience, we recommend that you contact your GM dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Buick | 1-866-608 - 8080 | 1-800-832 - 8425 |
| Cadillac | 1 - 866 - 982 - 2339 | 1 - 800 - 833 - 2622 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1 - 866 - 996 - 9463 | 1 - 800 - 462 - 8583 |
| Oldsmobile | 1 - 800 - 630 - 6537 | 1 - 800 - 833 - 6537 |
| Pontiac | 1 - 800 - 620 - 7668 | 1 - 800 - 833 - 7668 |
| Saturn | 1 - 800 - 972 - 8876 | 1 - 800 - 833 - 6000 |
| Hummer | 1 - 866 - 964 - 8663 | 1 - 800 - 833 - 6537 |
| Puerto Rico - English | 1-800-496-9992 | |
| Puerto Rico - Espa n ol | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle [or if only one model involved, list name] provides you many miles of enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
17398