Basic Troubleshooting Guide

Bring Vehicle to Workshop
Analyze Problem Experienced
- Ask the customer about the conditions and environment related to the issue.
(Use CUSTOMER PROBLEM ANALYSIS SHEET).
Verify Symptom, and then Check PTC and Freeze Frame Data
- Connect the CDS to Diagnostic Link Connector (DLC).
- Record the DTC and Freeze Frame Data.
Information

CAUTION: To erase DTC and Freeze Frame Data, refer to Step 5 .
Confirm the Inspection Procedure for the System or Part
- Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct Inspection procedure for the system or part to be checked.
Erase the DTC and Freeze Frame Data
NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
Inspect Vehicle Visually
- Go to Step 11, if you recognize the problem,
Recreate [Simulate) Symptoms of the DTC
- Try to recreate or simulate the symptoms and conditions of me malfunction as described by customer.
- If DTC{s} is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
Confirm Symptoms of Problem
- If DTC{s} is/are not displayed, go to Step 9.
- If DTC{s) is/are displayed, go to Step 11,
Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
Check the DTC
- If DTC{s) does(do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE
- If DTC{s} occur(s), go to Step 11.
Perform Troubleshooting Procedure for DTC
Adjust or repair the vehicle
Confirmation test
END