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Detailed Flow

  1. GET INFORMATION FOR SYMPTOM

    Get the detailed information from the customer about the symptom (the condition and the environment when the incident/malfunction occurred).

    GO TO 2.

  2. CHECK DTC
    1. Check DTC for BCM and IPDM E/R.
    2. Perform the following procedure if DTC is detected.
      • Record DTC and freeze frame data (Print them out with CONSULT-III.)
      • Erase DTC.
      • Study the relationship between the cause detected by DTC and the symptom described by the customer.
    3. Check related service bulletins for information.

      Is any symptom described and any DTC detected? 

      Symptom is described, DTC is detected: GO TO 3.

      Symptom is described, DTC is not detected: GO TO  4.

      Symptom is not described, DTC is detected: GO TO  5.

  3. CONFIRM THE SYMPTOM

    Confirm the symptom described by the customer.

    Connect CONSULT-III to the vehicle in "DATA MONITOR" mode and check real time diagnosis results.

    Verify relation between the symptom and the condition when the symptom is detected.

    GO TO  5.

  4. CONFIRM THE SYMPTOM

    Confirm the symptom described by the customer.

    Connect CONSULT-III to the vehicle in "DATA MONITOR" mode and check real time diagnosis results.

    Verify relation between the symptom and the condition when the symptom is detected.

    GO TO  6.

  5. PERFORM DTC CONFIRMATION PROCEDURE

    Perform DTC Confirmation Procedure for the detected DTC, and then check that DTC is detected again.

    At this time, always connect CONSULT-III to the vehicle, and check diagnostic results in real time.

    If two or more DTCs are detected, refer to "DTC INSPECTION PRIORITY CHART ", and determine trouble diagnosis order.

    NOTE: Perform Component Function Check if DTC Confirmation Procedure is not included in Service Information. This simplified check procedure is an effective alternative though DTC cannot be detected during this check. If the result of Component Function Check is NG, it is the same as the detection of DTC by DTC Confirmation Procedure.

    Is DTC detected? 

    YES: GO TO  7.

    NO: Refer to "INTERMITTENT INCIDENT ".

  6. DETECT MALFUNCTIONING SYSTEM BY SYMPTOM DIAGNOSIS

    Detect malfunctioning system according to symptom diagnosis based on the confirmed symptom in step  4, and determine the trouble diagnosis order based on possible causes and symptom.

    GO TO 7.

  7. DETECT MALFUNCTIONING PART BY DIAGNOSTIC PROCEDURE

    Inspect according to Diagnostic Procedure of the system.

    NOTE: The Diagnostic Procedure described based on open circuit inspection. A short circuit inspection is also required for the circuit check in the Diagnostic Procedure.

    Is malfunctioning part detected? 

    YES: GO TO 8.

    NO: Check voltage of related BCM terminals using CONSULT-III.

  8. REPAIR OR REPLACE THE MALFUNCTIONING PART
    1. Repair or replace the malfunctioning part.
    2. Reconnect parts or connectors disconnected during Diagnostic Procedure again after repair and replacement.
    3. Check DTC. If DTC is detected, erase it.

      GO TO 9.

  9. FINAL CHECK

    When DTC was detected in step  2, perform DTC Confirmation Procedure or Component Function Check again, and then check that the malfunction has been repaired securely.

    When symptom was described from the customer, refer to confirmed symptom in step  3 or  4, and check that the symptom is not detected.

    Does the symptom reappear? 

    YES (DTC is detected): GO TO  7.

    YES (Symptom remains): GO TO  6.

    NO: INSPECTION END 

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