Detailed Flow
- OBTAIN INFORMATION ABOUT SYMPTOM
Interview the customer to obtain the malfunction information (conditions and environment when the malfunction occurred) as much as possible when the customer brings the vehicle in.
: GO TO 2.
- REPRODUCE THE MALFUNCTION INFORMATION
Check the malfunction on the vehicle that the customer describes.
Inspect the relation of the symptoms and the condition when the symptoms occur.
: GO TO 3.
- IDENTIFY THE MALFUNCTIONING SYSTEM WITH "SYMPTOM DIAGNOSIS"
Use "Symptom diagnosis" from the symptom inspection result in step 2 and then identify where to start performing the diagnosis based on possible causes and symptoms.
: GO TO 4.
- IDENTIFY THE MALFUNCTIONING PARTS WITH "DTC/CIRCUIT DIAGNOSIS"
Perform the diagnosis with "DTC/CIRCUIT DIAGNOSIS" of the applicable system.
: GO TO 5.
- REPAIR OR REPLACE THE MALFUNCTIONING PARTS
Repair or replace the specified malfunctioning parts.
: GO TO 6.
- FINAL CHECK
Check that malfunctions are not reproduced when obtaining the malfunction information from the customer, referring to the symptom inspection result in step 2.
Are the malfunctions corrected?
YES: INSPECTION END
NO: GO TO 3.