Inspection and Verification
- Verify the customer concern by driving the vehicle.
- Visually inspect for obvious signs of mechanical or electrical damage.
Mechanical Inspection Chart
Mechanical Checks - Incorrect tire pressure, loose wheel nuts, incorrect wheel alignment
- Loose tie-rods
- Loose damper and spring assemblies or ball joint
- Loose steering column shaft universal joints
- Loose pinch bolts on steering column shaft
- Loose steering gear assembly
- Check for external damage to the steering gear. Damaged tie-rodsCAUTION: If a steering gear assembly is returned under warranty with leaking seals, but there is also damage to the steering gear boot/boots the steering gear warranty will be invalid. This is due to the steering gear seals being damaged due to foreign materials entering the steering gear boot and damaging the steering gear seals thereafter.
Damaged steering gear boot
- Damaged accessory drive belt
- Binding or misaligned steering column, pump or steering gear
- Incorrect fluid level
- Hose leaks or line restrictions
- Hose fouling bodywork
Electrical Inspection Chart
Electrical Checks/Tests - Make sure all connectors are in place (steering gear Servotronic solenoid and steering control module (SCM) - if applicable)
- Make sure all the fuses are in place and not blown
- DISCONNECT the steering gear transducer and the steering should become heavy
- TEST electrical values: Power Supply to the SCM = 12 Volts Steering gear transducer resistance 7.0 to 7.5 Ohms is normal Steering gear transducer voltage = 6 Volts Steering gear transducer current = 840 mA at 0 mph reducing to 0 mA at maximum speed
- RECONNECT all electrical items disturbed during testing
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- Check the power steering fluid condition. For additional information, REFER to POWER STEERING FLUID CONDITION CHECK .
- If the concern is not visually evident, verify the symptom and REFER to STEERING FAULT DIAGNOSIS BY SYMPTOM CHARTS .