Basic Troubleshooting Guide

Bring Vehicle To Workshop
Analyze Customer's Problem
- Ask the customer about the conditions and environment relative to the issue.
  (Use CUSTOMER PROBLEM ANALYSIS SHEET).
Verify Symptom, And Then Check DTC And Freeze Frame Data
- Connect the GDS to Diagnostic Link Connector (DLC).
- Record the DTC and Freeze Frame Data.
Information

To erase DTC and Freeze Frame Data, refer to Step 5.
Confirm The Inspection Procedure For The System Or Part
- Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct inspection procedure for the system or part to be checked.
Erase The DTC And Freeze Frame Data
NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
Inspect Vehicle Visually
- Go to Step 11, if you recognize the problem.
Recreate (Simulate) Symptoms Of The DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer.
- If DTC (s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
Confirm Symptoms Of Problem
- If DTC(s) is/are displayed, go to Step 9.
- If DTC(s) is/are displayed, go to Step 11.
Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
Check The DTC
- If DTC(s) does (do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .
- If DTC(s) occur(s), go to Step 11.
Perform Troubleshooting Procedure For DTC
Adjust Or Repair The Vehicle
Confirmation Test
END