Basic Troubleshooting Guide

Bring Vehicle to Workshop
Analyze Problem Experienced
- Ask the customer about the conditions and environment related to the issue.
  (Use CUSTOM ER PROBLEM ANALYSIS SHEET),
Verify Symptom, and then Check DTC and Freeze Frame Data
- Connect the GDS to Diagnostic Link Connector (DLC).
- Record the DTC and Freeze Frame Data.
  Information
  
  To erase DTC and Freeze Frame Data, refer to 5 .
Confirm the Inspection Procedure for the System or Part
- Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct Inspection procedure for the system or part to be checked,
Erase the DTC and Freeze Frame Data
NOTE: NEVER erase DTC and Freeze Frame Data before completing 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
Inspect Vehicle Visually
- Go to 11, if you recognize the problem.
Recreate (Simulate) Symptoms of the DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer.
- If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
Confirm Symptoms of Problem
- II DTC(s) is/are not displayed, go to 9.
- II DTC(s) is/are displayed, go to 11.
Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
Check the DTC
- If DTC(s) does (do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .
- If DTC(s) occur(s), go to 11.
Perform Troubleshooting Procedure for DTC
Adjust or repair the vehicle
Confirmation test
END