Basic Troubleshooting Guide

1	Bring Vehicle to Workshop
2	Analyze Problem Experienced
Ask the customer about the condifions ana environment related to the issue. (Use CUSTOMER PROBLEM ANALYSIS SHEET).
3	Verify Symptom, and then Check DTC and Freeze Frame Data
Connect the GOS to Diagnostic Link Connector (DLC) Record the DTC and freeze frame data. NOTE: To erase DTC and freeze frame data, refer to Step 5.
4	Confirm the Inspection Procedure for the System or Part
Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct Inspection procedure tor the system or part to be checked.
5	Erase the DTC and Freeze Frame Data
WARNING: NEVER erase DTC and freeze frame data before completing Step 2 HIUDTC in "CUSTOMER PROBLEM ANALYSIS SHEET",
6	Inspect Vehicle Visually
Go to Step 11, if you recognize the problem,
7	Recreate (Simulate) Symptoms of the DTC
Try lo recreate or simulate the symptoms and conditions of me malfunction as described by customer, If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC-
8	Confirm Symptoms of Problem
If DTC(s) is/are not displayed, go to Step 9. If DTC(s) is/are displayed, go lo Step 11
9	Recreate (Simulate) Symptom
fry lo recreate or simulate the condition of the malfunction as described by the customer.
10	Check the DTC
If DTC(s) does (do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE, If DTC(s) occur(s), go to Step 11.
11	Perform troubleshooting procedure for DTC
12	Adjust or repair the vehicle
13	Confirmation test
14	END