Basic Troubleshooting Guide

Bring Vehicle to Workshop
Analyze Customer's Problem
- Ask the customer about the conditions ana environment relative to the issue.
(Use CUSTOMER PROBLEM ANALYSIS SHEET).
Verify Symptom, and then Check DTC and Freeze Frame Data
- Connect the CDS to Diagnostic Link Connector (DLC).
- Record the DTC and Freeze Frame Data.
Information

To erase DTC and Freeze Frame Data, refer to Step 5 .
Confirm the Inspection Procedure for the System or Part
- Using the SYMPTOM TROUBLESHOOTING GUIDE CHART choose the correct Inspection procedure for the system or pan to be checked.
Erase the DTC and Freeze Frame Data
NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET,
Inspect Vehicle Visually
- Go to Step 11, if you recognize the problem,
Recreate (Simulate) Symptoms of the DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer,
- If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC
Confirm Symptoms of Problem
- If DTC(s) is/are not displayed, go to Step 9.
- If DTC(s) is/are displayed, go to Step 11.
Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
Check the DTC
- If DTC(s) does (do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .
- If DTC(s) occur(s), go to Step 11.
Perform Troubleshooting Procedure for DTC
Adjust or repair the vehicle
Confirmation test
END