Basic Troubleshooting Guide

Bring Vehicle to Workshop
Analyze Problem Experienced
* Ask the customer about the conditions and environment related to the issue.

(Use CUSTOMER PROBLEM ANALYSIS SHEET).
Verify Symptom, and then Check DTC and Freeze Frame Data
* Connect the GDS to Diagnostic Link Connector (DLC).

* Record the DTC and Freeze Frame Data.

Information

To erase DTC and Freeze Frame Data, refer to Step 5.
Confirm the Inspection Procedure for the System or Part
* Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct Inspection procedure for the system or part to be checked,
Erase the DTC and Freeze Frame Data
NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
Inspect Vehicle Visually
* Go to Step 11, if you recognize the problem.
Recreate (Simulate) Symptoms of the DTC
* Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer

* If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
Confirm Symptoms of Problem
* II DTC(s) is/are not displayed, go to Step 9.

* II DTC(s) is/are displayed, go to Step 11.
Recreate (Simulate) Symptom
* Try to recreate or simulate the condition of the malfunction as described by the customer.
Check the DTC
* If DTC(s) does (do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .

* If DTC(s) occur(s), go to Step 11.
Perform Troubleshooting Procedure for DTC
Adjust or repair the vehicle
Confirmation test
END