Basic Troubleshooting Guide

Bring Vehicle to Workshop
Analyze Customer's Problem
- Ask the customer about the conditions and environment relative to the issue.
  (Use CUSTOMER PROBLEM ANALYSIS SHEET).
Verity Symptom, and then Check DTC and Freeze Frame Data
- Connect the KDS to Diagnostic Link Connector (DLC).
- Record the DTC and Freeze Frame Data,
  Information
  
  To erase DTC and Freeze Frame Data, refer lo Step 5
Confirm the Inspection Procedure for the System or Part
- Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct inspection procedure for the system or part to be checked-
Erase the DTC and Freeze Frame Data
NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
Inspect Vehicle Visually
- Go to Step 11, if you recognize the problem.
Recreate (Simulate) Symptoms of the DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer,
- If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC,
Confirm Symptoms of Problem
- If DTC(s) is/are not displayed, go to Step 9.
- If DTC(s) is/are displayed, go to Step 11.
Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
Check the DTC
- If DTC(S) does(do) not occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .
- If DTC(s) occur(s), go to Step 11.
Perform Troubleshooting Procedure for DTC
Adjust or repair the vehicle
Confirmation test
END