SDD Software Update Icon Displayed And No Software Update Available (SSM76111)

Publication date: 2024-03-04
Reference number: SSM76111

SDD SOFTWARE UPDATE ICON DISPLAYED AND NO SOFTWARE UPDATE AVAILABLE

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM76111, Date of Issue: March 04, 2024

LAND ROVER:	Defender/L316; Discovery Sport/L550; LR2/L359; LR3/L319; New Range Rover Evoque/L551; Range Rover/L322; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494
SERVICE CATEGORY:	Diagnostic Software Hardware

ISSUE

Symptom Driven Diagnostics (SDD) is displaying various messages suggesting that the software is out of date.

A software update Icon in the top right corner of the page
A message is displayed stating that SDD will have reduced functionality if not updated.

NOTE: Recommendations tab after DTC read will be missing if reduced functionality implementation has occurred.

The above concerns can be displayed when SDD is used in its normal operation with 10MY onwards vehicles or when SDD switches to its Legacy SDD operation for pre 10MY vehicles.

CAUSE

An internal SDD update mechanism has activated requesting an update, even though there are no SDD software updates available.

ACTION

Complete the below instructions to reset the SDD 164 mechanism.

Navigate to TOPIx Links page.
- https://topix.jaguar.jlrext.com/topix/ui/mylinks
Select 'SDD Manual Software Download'
Download 'SDD_164.00.001_FULL.exe 'to the machine desktop and allow it to complete.
Select 'SDD_164.00.001_FULL.exe' from the machine desktop.
Select 'Repair' option when prompted.
Complete the Onscreen instructions.
NOTE: Once the repair install has completed, the machine will shut down and restart
After restart, Login to SDD and confirm update icon and messages are no longer present.

If the above instructions fail to correct the concern, a Diagnostic Report should be submitted using the SSM number as a reference.

PERMANENT CORRECTIVE ACTION:

Under Investigation