FLEXNET Connect Popup (SSM73592)

Publication date: 2017-10-09
Reference number: SSM73592

FLEXNET CONNECT POPUP

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73592, Date of Issue: October 09, 2017

LAND ROVER:	Defender/L316; Discovery/L462; Discovery 1; Discovery 2/L318; Discovery Sport/L550; Freelander/L314 LR2/L359 LR3/L319; Range Rover/L322; Range Rover/L405; Range Rover/P38a; Range Rover Classic; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494; Range Rover Velar/L560
SECTION:	Diagnostic Software Hardware

SERVICE INFORMATION

Symptom 000101 Diagnostic Concerns

ISSUE

Some Retailers may be seeing a FLEXnet Connect Software Manager pop up on the Jaguar Land Rover (JLR) Approved Diagnostic Equipment screen with the following message:

'The server response was signed by a certificate which is no longer valid. Would you like to temporarily trust is anyway? (Not recommended)'

When the Technician selects 'Yes', the pop up may re-appear multiple times. When the Technician selects 'No', the pop up disappears until the JLR Approved Diagnostic Equipment attempts to check for a software update.

CAUSE

The root cause has been identified as the Software Download Manager failing to renew the security certificate

ACTION

NOTE: JLR recommend that the following corrective action is completed on ALL JLR Approved Diagnostic Equipment, even if the concern has not been seen.

NOTE: This software will be removed after 30 days. Please complete this action as soon as possible.

JLR Diagnostics have hosted the following file on the Diagnostic Delivery Server (http://diagnosticdelivery.jlrext.com/idscentral/):

FLEXnet_Connect_Popup_Disable.exe

Please download this file to a Universal Serial Bus (USB) Flash Drive.

Copy the file from the USB Flash Drive to the desktop of all JLR Approved Diagnostic Equipment.

Make sure to run the application from the desktop of all JLR Approved Diagnostic Equipment.

After running the application, please restart the JLR Approved Diagnostic Equipment.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.