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How To Proceed With Troubleshooting

HINT:

  1. VEHICLE BROUGHT TO WORKSHOP 
  2. CUSTOMER PROBLEM ANALYSIS CHECK 

    HINT:

    • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
    • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
    • The following 5 items are important points in the problem analysis:
      IMPORTANT POINTS IN PROBLEM ANALYSIS

      What Vehicle model, system name
      When Date, time, occurrence frequency
      Where Road conditions
      Under what conditions? Running conditions, driving conditions, weather conditions
      How did it happen? Problem symptoms
  3. INSPECT BATTERY VOLTAGE 

    Standard voltage: 11 to 14 V 

    If the voltage is below 11V, recharge or replace the battery before proceeding.

  4. INSPECT COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM 
    1. Use the intelligent tester to check if the CAN Communication System is functioning normally (See HOW TO PROCEED WITH TROUBLESHOOTING ).

      Result 

      RESULT REFERENCE

      Result Proceed to
      CAN DTC is not output A
      CAN DTC is output B

    B: GO TO   1 CAN COMMUNICATION SYSTEM 

    A: Go to Next Step 

  5. CHECK FOR DTC 
    1. Check for DTCs and note any codes that are output (See DTC CHECK / CLEAR  ).
    2. Delete DTCs.
    3. Recheck for DTCs.

      Result 

      RESULT REFERENCE

      Result Proceed to
      DTC does not reoccur A
      DTC reoccurs B

    B: GO TO DIAGNOSTIC TROUBLE CODE CHART 

    A: Go to Next Step 

  6. INSPECT BASIC OPERATION 
    1. Turn the engine switch on (START) and check that the engine starts normally. Make sure that the brake pedal is depressed and the shift position is P at this time.
    2. Check that the engine switch mode can be changed by pushing the engine switch.

      HINT:

      Without depressing the brake pedal, push the engine switch repeatedly. Engine switch mode should turn from off to on (ACC) to on (IG) and back to off.

      With the brake pedal depressed, push the engine switch repeatedly. Engine switch mode should turn to ENGINE START from any status.

      OK: Engine can start normally. 

  7. PROBLEM SYMPTOMS TABLE 

    Result 

    RESULT REFERENCE

    Result Proceed to
    Fault is not listed in the problem symptoms table A
    Fault is listed in the problem symptoms table B

    B: Go to step  9

    A: Go to Next Step 

  8. OVERALL ANALYSIS AND TROUBLESHOOTING 
    1. (See TERMINALS OF ECU  )
    2. (See DATA LIST / ACTIVE TEST  )
  9. REPAIR OR REPLACE 
  10. CONFIRMATION TEST 

    NEXT: END