Customer Problem Analysis Check [06/2018 - ]

Fig 1: Wireless Door Lock And Smart System Questionnaire (1 Of 2)

Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

Fig 2: Wireless Door Lock And Smart System Questionnaire (2 Of 2)

Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

HINT: 

Be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem, and then check for DTCs.

• If the entry lock/unlock function does not operate for all doors.
• If the entry lock function does not operate.
• If the entry unlock function does not operate.
• If both the entry lock and unlock functions do not operate.
• If the wireless lock and unlock functions do not operate.
• If the power source mode does not change even though the engine switch was pressed (does not change to on (ACC)).
• If the engine cannot be started with the push-button start function.
• If an engine start was attempted by holding the electrical key transmitter sub-assembly near the engine switch and then pressing the engine switch.
• If the warning buzzers inside the vehicle do not sound.
• If the warning buzzers outside the vehicle do not sound.
• If the steering wheel does not unlock.
• Any other details concerning the problem.

HINT: 

If it is suspected that wave interference is likely, be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem.

• Specific locations where the system does not operate (such as near TV towers, large video displays, wireless garage door opener systems, wireless security cameras, home security systems, etc.).
• Specific times when the system does not operate: If the symptoms occurred immediately after purchase or only recently. If the symptoms occurred when the electrical key transmitter sub-assembly was near the vehicle (electrical key antenna).
• If the system does not operate only when near specific vehicles (there may be wave interference from the wireless systems of other vehicles).
• If the system operates intermittently.
• If the electrical key transmitter sub-assembly is bundled together with other items.
• If the electrical key transmitter sub-assembly is carried together with other electronic devices, such as cell phones, personal computers, portable music players, other electrical key transmitter sub-assemblies, etc. (make sure to keep the electrical key transmitter sub-assembly at least 0.1 m (0.328 ft.) away from such items).
• Where the electrical key transmitter sub-assembly is being kept when not in use: If the electrical key transmitter sub-assembly is being placed within 1 m (3.28 ft.) of items such as TVs, DVD recorders, induction cookers, rice cookers, dishwashers, modems, cell phones, personal computers, microwave ovens, desk or floor lamps, cordless telephones, etc.
• If there are electronic devices that transmit radio waves placed in the vehicle.
• When the transmitter battery was last replaced. The transmitter battery capacity can be approximated using the Key Low Battery Data List item.

  Refer to DATA LIST / ACTIVE TEST [06/2018 - 09/2022] , or refer to DATA LIST / ACTIVE TEST [09/2022 - ]

• If the customer installed any optional components (theft deterrent devices, wireless fog lights, etc.) to the vehicle.