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Inspection and Verification

WARNING: This page is about a different car, the 2014 Lincoln MKX and 2014 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.
WARNING: Always disconnect the battery ground cable at the battery before disconnecting the starter motor battery terminal lead. If a tool is shorted at the starter motor battery terminal, the tool can quickly heat enough to cause a skin burn. Failure to follow this instruction may result in serious personal injury.
NOTE: Make sure the anti-theft system is functioning correctly before carrying out a logical starting system diagnosis. Address anti-theft system concerns before continuing. Refer to ANTI THEFT - PASSIVE ANTI-THEFT SYSTEM (PATS) .
  1. Verify the customer concern.
  2. Check the battery condition and state of charge. Refer to BATTERY, MOUNTING AND CABLES .
  3. Remove the accessory drive belt. Refer to ACCESSORY DRIVE . Verify the crankshaft and each of the components driven by the accessory drive belt rotate and are not seized or damaged.
  4. If any aftermarket accessories have been added to the vehicle, make sure they are properly wired.
  5. Inspect to determine if any of the following mechanical or electrical concerns apply.
    VISUAL INSPECTION CHART

    Mechanical Electrical
    • Starter motor
    • Starter motor bolts
    • Flexplate
    • Integrated Keyhead Transmitter (IKT) (without Intelligent Access (IA))
    • IA  key (with IA  )
    • Battery
    • Battery cables
    • BJB  fuses:
      • 19 (30A)
      • 87 (5A)
      • 90 (10A)
    • BJB  Run/start relay
    • Body Control Module (BCM) fuses:
      • 18 (10A)
      • 28 (15A)
    • BJB  Starter Relay
    • Wiring, terminal or connectors
    • Loose or corroded connections
  6. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
  7. NOTE: Make sure to use the latest scan tool software release.

    If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC).

  8. NOTE: The Vehicle Communication Module (VCM) LED prove-out confirms power and ground from the DLC  are provided to the VCM  .

    If the scan tool does not communicate with the VCM  :

    • check the VCM  connection to the vehicle.
    • check the scan tool connection to the VCM  .
    • Refer to MODULE COMMUNICATIONS NETWORK , No Power To The Scan Tool, to diagnose no power to the scan tool.
  9. If the scan tool does not communicate with the vehicle:
    • verify the ignition is in RUN (ON).
      • The air bag warning indicator prove-out (other indicators may NOT prove the ignition is in RUN) confirms the ignition is in RUN. If the ignition does not transition to RUN, Refer to STEERING COLUMN SWITCHES to diagnose no power in RUN.
    • verify the scan tool operation with a known good vehicle.
    • Refer to MODULE COMMUNICATIONS NETWORK to diagnose no response from the PCM  .
  10. Carry out the network test.
    • If the scan tool responds with no communication for one or more modules, Refer to MODULE COMMUNICATIONS NETWORK .
    • If the network test passes, proceed with module self-test diagnostics.
  11. Carry out the self-test diagnostics for the BCM  , Remote Function Actuator (RFA) module (if equipped), Tire Pressure Monitor Module (TPM) (if equipped), and the PCM  .
  12. If DTCs are retrieved, go to DTC CHARTS .
  13. If no DTCs are retrieved, GO to SYMPTOM CHART .
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