Purpose And Scope
This Recommended Practice (RP) offers guidelines for defining the electronic interface communication process between third-party maintenance providers (sen/ice providers) and commercial vehicle owners/customers. This RP should help ensure a consistent and transparent method of communicating repair status between service providers and customers, helping customers make better informed decisions regarding equipment repairs/service and their business.
- RP 535, Template for Establishing Fleet/Service Provider Relationships.
- RP 1602, Repair Order Authorization and Approval.
- RP 802F, TMC/ATA Vehicle Maintenance Reporting Standards (VMRS) - specifically Code Key 17 (Repair Site), Code Key 24 (Repair Status), Code Key 52 (Parts Status), and Code Key 76 (Reason for Delay).
TMC expects this document to evolve as technology advances and business processes change. Individual software companies and internal fleet and service provider/dealer information technology (IT) staff will need to work with their specific partners and customers to find their own optimal solutions.
This RP applies to all commercial vehicle customer types, including owner-operators, vocational fleets, municipalities, private fleets, and small, medium large motor carriers. It covers the following communication methods:
- Telephone
- Text
- Web Service (Portal)
- Business-to-Business Application Program Interfaces (APIs)