Detailed Flow
- OBTAIN INFORMATION ABOUT SYMPTOM
Interview the customer to obtain as much malfunction information (conditions and environment when the malfunction occurs) as possible when the customer brings the vehicle in.
>> GO TO 2.
- REPRODUCE THE MALFUNCTION INFORMATION
Check the malfunction on the vehicle that the customer describes.
Inspect the relation of the symptoms and the condition when the symptoms occur.
>> GO TO 3.
- IDENTIFY THE MALFUNCTIONING SYSTEM WITH "SYMPTOM DIAGNOSIS"
Use "Symptom diagnosis" from the symptom inspection result in step 2 and then identify where to start performing the diagnosis based on possible causes and symptoms.
>> GO TO 4.
- IDENTIFY THE MALFUNCTIONING PARTS WITH "COMPONENT DIAGNOSIS"
Perform the diagnosis with "Component diagnosis" of the applicable system.
>> GO TO 5.
- REPAIR OR REPLACE THE MALFUNCTIONING PARTS
Repair or replace the specified malfunctioning parts.
>> GO TO 6.
- FINAL CHECK
Check that the malfunction is not reproduced, referring to the symptom inspection result in step 2.
Are the malfunctions corrected?
YES >> INSPECTION END
NO >> GO TO 3.