Replacement Of Fuel Pump Assembly (00-P-01)

REPLACEMENT OF FUEL PUMP ASSEMBLY

SERVICE CAMPAIGN BULLETIN

Condition

The fuel pump in these vehicles may fail prematurely and cause extended crank time, loss of power, and possible no-start conditions.

Special Policy Adjustment

This Special Policy provides fuel pump replacement coverage for a period of six years from the date the vehicle was originally placed in service, or 75,000 miles (120,700 km), whichever occurs first. The policy covers both the original owner, and any subsequent owners for the six-year/75,000 (120,700 km) mile duration.

Service Procedure

This special policy has expired. A full printed version of this bulletin may be ordered at win.wallace.com/Saturn.

Vehicles Involved

All 1997 Saturn S-Series vehicles.

OWNER LETTER

April, 2000

Dear Saturn Owner:

We are writing to let you know of a Special Policy relating to 1997 model year Saturn vehicles. The fuel pump in these vehicles may fail prematurely and cause extended crank time, loss of power, and possible no-start conditions.

As a result, Saturn will provide fuel pump replacement coverage for a period of six years from the date the vehicle was originally placed in service, or 75,000 miles, whichever occurs first. This Special Policy covers both the original owner, and any subsequent owners for the six-year/75,000 mile duration. Please keep this letter with your other important glove box literature for further reference.

This is not a recall campaign. At this time, it is not necessary to take your vehicle to your Saturn Retailer as a result of this letter. However, if you believe that your vehicle exhibits one of the symptoms described above, please contact your Saturn Retailer for assistance.

If your vehicle should require a fuel pump replacement within six years/75,000miles, whichever comes first, Saturn will repair your vehicle at no charge. A Saturn Retailer must perform repairs qualifying for this special coverage, and the time needed to replace a fuel pump is approximately 1.5 hours, although some additional time may be required for paperwork and processing. You will be eligible for reimbursement if you have already paid for some or all of the cost to have the fuel pump replaced, and your vehicle was within the six-year/75,000 mile parameter at the time of the repair. If you have already paid for some or all of the cost to have the fuel pump replaced, and the repair was performed by a Saturn retail facility, contact your Saturn Retailer to discuss reimbursement. The facility will have all the necessary documentation to process your reimbursement. If the repair was performed by a non-Saturn facility, your Retailer will need your original paid receipts or invoices verifying the repair, proof of payment, and proof of ownership of the vehicle at the time of the repair. We sincerely regret any inconvenience this may cause you. However, we have taken this action in the interest of your continued satisfaction with our product. If you have any questions, please contact your Saturn Retailer or the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.

Saturn Corporation