Tech Tips October 2015 (TIPS 1015)

TECH TIPS OCTOBER 2015

TECHNICAL SERVICE BULLETIN

01 REMANUFACTURED TRANSMISSION REPLACEMENTS

A new failure code has been created to identify subsequent remanufactured transmission replacements. This new failure code, TMB,  should be used when a second or subsequent remanufactured transmission unit is being replaced.

TMA  failure code will now only be used when an original equipment or new transmission (previously installed) is being replaced with a remanufactured unit.

The labor operation number will remain the same for both failure codes.

Both following failure code descriptions have been adjusted to read:

TMA  - Replace OE or NEW A/T with Reman A/T

TMB  - Replace Reman A/T with Reman A/T

The Technical Service Bulletins for reman transmissions (16-63-99R and 03-67-12R) have been updated to reflect this new failure code. Please review these updates in STIS.

Contact the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) with any questions.

02 CAM SPROCKET REPLACEMENT FOR P000A - P000D: A REMINDER

When diagnosis of DTCs P000A - P000D leads to cam sprocket replacement, it is IMPERATIVE  the alignment dowel (a.k.a. knock pin) located in the front face of the camshaft gets properly aligned with the receiving (knock) hole on the back surface of the new sprocket. The photos show what kind of camshaft and sprocket damage can happen after the retaining bolts are torqued without the pin being installed into the hole of the sprocket properly. Not shown is metal contamination which can also result and cause other engine problems.

REMINDER:  Always TAKE YOUR TIME  and make 100% sure:

• The camshaft knock pin and corresponding hole in the sprocket are properly aligned
• The camshaft sprocket is fully seated against the face of the camshaft

BEFORE  torqueing the 3 retaining bolts to 18 Nm (13.3 ft. lbs.).

15 2015MY LEGACY & OUTBACK, GPS SIGNAL LOSS W/FUJITSU TEN (F10) NAVIGATION SYSTEM

Fujitsu Ten has reported receiving a high percentage of units returned for exchange which are not failed as reported. When diagnosing a customer concern of the navigation system losing GPS signal, it is important to follow the diagnostic procedure below BEFORE  ordering an exchange head unit and / or GPS antenna:

1. Does current position displayed match the vehicle position? If YES,  go to Step 6. If NO,  go to Step 2.
2. Are there any aftermarket devices installed? If YES,  go to Step 7.  If NO,  go to Step 3.
3. Does GPS Connectivity show to be OK? If YES,  go to Step 4. If NO,  go to Step 8.

   To check the GPS Connectivity, with the Ignition on, enter Diagnostic Mode by pressing and holding the HOME button then pressing the Tune / Track button 5 times. From the Service Menu screen, press Failure Diagnosis, then System Check. The Connectivity Check will be displayed on the following screen.

4. If "OK", replace GPS Antenna Assembly and perform Steps 1-3 again. If GPS Antenna Assembly has already been replaced proceed to Step 5.
5. If Steps 1-3 results are the same and condition can still be duplicated, interview the customer to complete the Questionnaire on the next page then scan and submit the completed form to the Techline for further instructions.
6. If Step 1 result is now YES,  the repair is complete. STOP.  If the condition can not be duplicated proceed to Step 5.
7. If Step 2 result is now YES,  remove the aftermarket device and repeat Steps 1-3.
8. If Step 3 result is now NO,  check for poor contact / connection between GPS antenna and the head unit then repeat Steps 1-3.

Claim information (Dealer#, R.O #, Date):
VIN:
Claim Description:
Head Unit Part Number:
	Question:	Answer:
1	Was there any error message displayed when the symptom happened? E.G. - Looking for GPS signal, Autodetecting GPS receiver, etc.
2	Is there a satellite icon on the top right of the map screen when the symptom is happening?	If Yes:  Please touch the satellite icon and check GPS information. How many satellites are received? How is the reception level? Answer:
3	Where is the vehicle position in the map in comparison to the real location? E.G. - Off by 200 feet, On the next street, Always at the same location and never moves...
4	How often does the symptom happen?
5	How long was the vehicle parked (ACC off) before starting, driving and the symptom happening? More than 4 hours?
6	Did the symptom start happening from when engine was turned on? Or, did it start happening while driving?
7	Did the customer drive and turn and back up very soon after engine started when the symptom happened?
8	Did the symptom happen when key was in the ACC position (engine off) or, did it happen only when engine was running?
9	How long did the symptom last? And how was the symptom fixed?
10	What was the audio mode? E.G. - AM, FM, CD, etc...
11	Were there any external devices connected to the unit like a BT Hands-free phone, USB or iPod?
12	Was the customer using voice recognition when the symptom happened?
13	Was a destination set when the symptom happened?	If Yes:  What is the destination address? Answer:
14	Were any way points set when the symptom happened?	If Yes:  What are the way point addresses? Answer:
15	Where did you start driving from when the symptom happened (starting address)? Was anything blocking GPS signal like trees, garage, underground parking, etc.?
16	What were the longitude, the latitude and the address where the symptom happened? (Touch the vehicle cursor on the map and push "I" on the top right to show Cursor Location.) Does the symptom always happen at the same location?
17	What were the date and the time of the symptom occurrence?
18	Were there any obstacles blocking GPS signal, like a tall building, trees, garage or underground parking around the start address or the area where the symptom happened?
19	Were there any objects on the dash of the vehicle when the symptom happened?
20	Can you take a video or a photo of the symptom?
21	Is GPS antenna connection in LINE DIAG OK?
22	Was GPS antenna replaced?