Tech Tips January 2019 (TIPS 0119)

TECH TIPS JANUARY 2019

TECHNICAL SERVICE BULLETIN

THE RADIO KEEPS PLAYING AND A "TURN OFF ENGINE BEFORE EXITING" MESSAGE APPEARS-WHY? 01

If the ignition on a Push-Button Start car is switched OFF before the shift selector is placed in Park, the ignition mode changes to ACC mode as indicated by the orange LED on the START button. In this case, the radio remains on and a message will appear in the combination meter display stating "Turn Off Engine Before Exiting" even though engine is already OFF and the driver's door is opened. This is a normal operating characteristic. A similar condition may occur if there is a concern with park switch or park switch signal at the time the ignition is switched off. This condition can easily be alleviated by starting the engine and shutting it back off again while keeping the selector in Park.

03 SELECTABLE SHIFT FORK IDENTIFICATION MARKS

Split case manual transmission shift forks should be checked and adjusted any time internal transmission service is performed. Shift forks are identified by stamped  numbers, or lack of stamped  numbers located near the roll pin hole. See below photo of selectable 1-2 shift forks.

3-4 and 5-6 are also selectable. Marks may be in a different area, but the mark will ALWAYS be stamped into the fork.

06 TAP OR CLICK-TYPE SOUND HEARD WHEN COMING TO A STOP-2019MY ASCENT

The Techline has received a small number of inquiries regarding a single "tap" or "click" -type sound occurring just as the vehicle comes to a stop. The sound has been duplicated when using a "firm" level/amount of brake pedal pressure when stopping in both forward and reverse directions. The cause has been identified as the change in friction coefficient between the brake pad and the brake rotor. This sound is a normal operating characteristic, it has no effect on brake system performance. After confirming proper vehicle braking operation and all braking components are assembled as designed, no attempt should be made to address it should a customer concern arise.

07 2019MY FORESTER, DRIVER MONITORING SYSTEM (DMS) INOPERATIVE *UPDATE*

A small number of field reports have been received with a concern involving the DMS system being inoperative. One of these reports stated a DTC U0156 for Lost Communication was stored in multiple modules. In addition, the seat memory feature was also found to be inoperative. After performing extensive electrical diagnostics, the root cause was traced to a loose harness connector located behind the lower exterior trim cover of the driver's door mirror assembly. After re-seating the connector and making sure it was fully locked in place, all systems returned to normal operation. The photo below shows the loose connector.

*UPDATE:  A production change was made to the routing of the wiring harness starting with VIN KH452339. 

12 SNOWFLAKE TYPE DAMAGE TO GLASS

Damage resembling a snowflake inside glass panes is caused by application of excessive heat to the glass such as during the application of window tint. This type of damage is not a matter for warranty coverage.

15 REPORTING INACCURATE NAVIGATION MAP DATA

Occasionally a customer will report the navigation map data is incorrect. Techline has received reports of missing roads, turns where no road is present, inaccurate address information, etc. Fortunately, map errors can easily be reported.

For Harman head units, simply go to www.subaru.com  > Click For Owners > Click Navigation > Enter the vehicle > Click "Search for Updates" > Click "Report Inaccurate Map Data".

For Denso 10/D10 head units follow this link: https://help.here.com/en/support/solutions/articles/24000009505-where-can-i-report-problems-with-the-map-in-here-wego- 

15 UNEXPECTED/ABNORMAL STOP WHILE OPERATING REMOTE ENGINE START

When an owner uses the MySubaru mobile application to start the vehicle engine remotely more than once without starting the vehicle normally they may receive an email from MySubaru stating there was an unexpected or abnormal stop. This is due to runtime restrictions built in to the Telematics system. This is a normal operating characteristic and no attempt should be made to repair it.