Tech Tips November 2014 (TIPS 1114)

TECH TIPS NOVEMBER 2014

TECHNICAL SERVICE BULLETIN

01 INTERIOR REAR VIEW MIRROR SEPARATION

Techline has received several glass repair authorization requests where the interior rear view mirror has separated from the windshield and in the process, pulled some glass from the windshield. This type of failure is a result of abnormal (high shear) force being applied to the mirror. The mirror mounting is designed to meet the FMVSS (Federal Motor Vehicle Safety Standard) for required separation in the event of specified impact forces being applied to it during a collision to reduce bodily injury. These forces exceed the normally applied forces found during standard mirror adjustment. The application of high shear force to the mirror through sudden, forceful movements or an unusual level of force being applied against the mirror when it reaches or has reached the end limit of its range of travel, may duplicate the force required to cause the mirror to shear from the windshield. This type of separation is not a result of any defect in the windshield glass and therefore not eligible for authorization through the Techline glass authorization process. If you believe some unusual circumstances occurred beyond the control of the customer resulting in this condition, those facts should be reviewed with your DPSM.

Example photos showing the mirror base and windshield glass following application of high (unusual) shear force and the expected results. This will not occur during normal mirror adjustment.

07 DARK CURRENT DRAW REVISITED

When checking a vehicle for dark current or excessive battery draw, it is important to know the specified limit on the vehicle you are working on. Older model Subaru vehicles generally have a maximum limit of 150 milliamps (mA). Newer model vehicles, those equipped with a BIU (Body Integrated Unit) have a much lower specified draw of 70 mA. All battery testing should be done after allowing the vehicle to sit for at least 5 minutes, so that all timers are shut down. There are several Tech Tips and Technical Service Bulletins to assist you with testing for excessive battery draw.

The Tech Tip Newsletter articles on this subject can be found in the February 2007, April 2007 and June 2009 editions. The Technical Service Bulletins are 07-62-07 and the recently released 07-85-14. Please make sure you review these documents when you are confronted with a customer concern of their vehicle battery going dead or after the vehicle sits for long periods of time and needs to be jump started.

07 BLUETOOTH PRE-CALL WORKSHEET

Please be advised there is a newly-released Bluetooth Pre-Call Worksheet which has been posted to Subarunet.

This worksheet can be found under the Service/Pre-Call Worksheets  area of Subarunet.

When you receive a customer concern that the Bluetooth system is not working properly, please use this worksheet to interview them and fully understand the complaint. After diagnosing the issue, if you still cannot figure out the problem, contact Techline. Starting with this announcement, all calls related to Bluetooth issues will require this worksheet to be filled out completely before we can assist you. Any calls we receive without the worksheet filled out will automatically be directed to have this worksheet completed so it can be reviewed by the Technical Representative you are working with and attached to the Techline case number that was assigned.

15 2015 LEGACY/OUTBACK XM RADIO REVERTING TO PREVIEW CHANNEL

The 2015 Legacy and Outback feature a newly designed range of multimedia head units. It is important to note, on models with XM/Sirius satellite radio, where the channel will automatically revert to the preview station at every key cycle if the unit is turned off while tuned to a channel that may broadcast content intended for a mature audience. This feature is not customizable by the user.