Compact Disc Precautions (15-120-07R)

Publication date: 2014-02-11
Reference number: 15-120-07R
Supersedes refnos: 15-120-07

COMPACT DISC PRECAUTIONS

TECHNICAL SERVICE BULLETIN

Reference Number(s): 15-120-07R, Date of Issue: February 11, 2014

SUBARU:

All Models

Superceded Bulletin(s): 15-120-07, Date of Issue: March 07, 2007

APPLICABILITY

All Models Equipped with a CD Changer/Player or Navigation System/CD Audio Unit

INTRODUCTION

This bulletin provides precautions concerning compact discs. There has been an increasing number of CD-equipped audio units being replaced under warranty. A significant number of the failures result from using damaged CDs, non-compatible user-created CDs with stick-on labels and in some cases, multiple CDs inserted at the same time jamming the mechanism. The resultant damage to the unit is generally not detected until after the audio exchange has been completed and the returned component inspected.

NOTE: Customers reporting CD-related issues should be reminded at the time of the unit exchange that the use of non-compatible CDs as described in this bulletin is a potential cause of their concern. In addition, damage of CD-equipped audio units resulting from the use of compact discs as described in this bulletin is not a matter for warranty.

We encourage you to make a copy of page 3 of this bulletin and provide it to your customers when an exchange unit is installed.

EXAMPLES OF PEELING LABELS

EXAMPLES OF BROKEN/CRACKED DISCS

EXAMPLE OF DOUBLE-DISC INSERTION

EXAMPLE OF ODD-SHAPED DISC

In-dash compact disc (CD) players are a great way to enjoy crystal-clear music in your Subaru. Subaru CD players are designed to play standard 4 3/4 inch diameter CDs, which carry the "Compact Disc Digital Audio" logo.

The following CDs may cause problems when loading, playing, or ejecting due to the complexity of your CD player's internal mechanisms.

Small size, irregularly shapped discs.
Excessively thick discs.
Damaged Discs
Poor quality discs.