Tech Tips July 2014 (TIPS 0714)

TECH TIPS JULY 2014

TECHNICAL SERVICE BULLETIN

01 NEW SUBARU OIL CHANGE REFERENCE CARDS

During the second and third weeks of June, each Subaru Retailer was shipped new and improved oil change reference cards. They now have a card that you pull out from the bottom front and line it up with the vehicle you want to check on. The new card will show you Model, Model Year, number of Cylinders, Oil Viscosity, Oil Type and Oil Change Intervals. Also included are part numbers and quantities, CVT Fluid part numbers and quantities and Gear Oil part numbers and quantities. The back side of the card contains Transmission information including: transmission type, fluid required, gear oil required as well as the part numbers that you need.

Please distribute these new reference cards among your retailer staff to assist customers that may ask questions about service intervals and various fluids used in their Subaru.

01 2015 LEGACY AND OUTBACK FUJITSU 10 AUDIO AND AUDIO/NAVIGATION SYSTEMS

The 2015 Legacy and Outback are equipped with an all-new Fujitsu 10 audio system and an all-new Fujitsu 10 audio/navigation system. There are three areas all retailer personnel involved in servicing these systems should be aware of. Two are permanent changes to the exchange program procedures while the third is a short term change resulting from the Special Launch Team Activity for quality monitoring.

1. As those who have been to NTT have seen, the all-new Fujitsu 10 Audio/Navigation system utilizes a new micro SD Card which contains map data only. All boot and operating software is now housed inside the head unit itself. As a result of this, supplied exchange units will not come with a micro SD Card installed. Technicians will need to transfer the existing micro SD Card from the customer's head unit to the supplied exchange. 
   NOTE: the navigation system will not function without this card installed. Also, these cards must NEVER be removed from the unit while it is powered on. While there is not a scripted removal process like the existing unit, ALWAYS power the unit down completely before removing the micro SD Card or damage to the head unit may result.
2. While not a change from the prior unit, we would like to take this opportunity to reinforce the need to deactivate the customer's Sirius/XM Satellite service from the unit in the vehicle before it is removed and then re-activate the service on the exchange unit when it is installed. This is a critical activity for both customer satisfaction and to avoid serious delays in the remanufacturing of the returned core. This second piece has lead to significant delays in exchange unit availability which must be avoided going forward if we are to provide the level of service our customers expect. 
3. As part of the Special Launch Team Activity, retailer personnel (Parts and Service) may notice a short-term change in the core return process. Some retailers may receive a special return UPS label along with the exchange unit shipment. If you receive one of these labels, please use it when returning the removed/core unit. If you do not receive one of these special labels, please return the core unit following the already established procedures. This program is expected to be in place from now through October 2014. Again, not all units received will include this special UPS shipping label but if you receive one please use it when shipping the core return.