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FOTA (Firmware Over-The-Air) Reprogramming For DENSO Gen 4 Audio/Navigation Infotainment Systems (15-270-20R)

WARNING: This page is about the Outback Limited XT, which is a different variant/trim than selected.
Publication date: 2024-11-07
Reference number: 15-270-20R
Supersedes refnos: 15-270-20

FOTA (FIRMWARE OVER-THE-AIR) REPROGRAMMING FOR DENSO GEN 4 AUDIO/NAVIGATION INFOTAINMENT SYSTEMS

FOTA (FIRMWARE OVER-THE-AIR) REPROGRAMMING FOR DENSO GEN 4 AUDIO/NAVIGATION INFOTAINMENT SYSTEMS

TECHNICAL SERVICE BULLETIN

Reference Number(s): 15-270-20R, Date of Issue:  November 07, 2024
SUBARU: 2020-2022 Outback & Legacy; 2022-2023 BRZ, WRX

APPLICABILITY

2020-2022MY OUTBACK & LEGACY

2022-2023MY BRZ

2022-2023MY WRX

INTRODUCTION

This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4 Audio and Navigation system utilized in the models listed above. Firmware-over-the-air (FOTA) is a process where remote devices can receive updates to their operating firmware. This process has become second nature with smartphones, tablets and many other connected devices. FOTA for automotive infotainment systems was designed with an emphasis on customer convenience. FOTA updates provide regular enhancements along with software patches as needed to enhance the customer experience. The convenience factor comes not only with the supply of regular updates and the enhancements they provide, but through customer control of when these updates are downloaded and installed. The only requirement is a secure Wi-Fi connection through a home network or the use of a secure Wi-Fi hotspot to create a connection to the update server. Once connected, customers can easily obtain and install any available FOTA update to their infotainment system. FOTA operation is conducted in two steps: download (from the server to the vehicle via Wi-Fi) and installation (internal to CP1 system in the vehicle). This bulletin will focus on FOTA for Denso Gen 4 audio systems (MID) and audio-navigation systems (HIGH) which utilize the 11.6-inch touch-screen display. Models with 7-inch dual screen display (Base) are not FOTA capable.

This bulletin outlines the procedure for performing FOTA updates successfully. These procedures involve:

NOTE: *If a customer is simply requesting help with how to perform FOTA, NEVER share a copy of this bulletin. Instead, provide a copy of the appropriate customer instructions for FOTA available on Subarunet: Service Operations & Technical > Forms/Downloads page. See APPENDIX A  later in this bulletin for more information.

It is VERY IMPORTANT  to read and understand this information completely before  proceeding.

NOTE:
  • REMINDER:  FOTA is available for MID and HIGH (Navi) systems with 11.6-inch display only.
  • The currently available FOTA firmware version is not the same version available to Retailers for USB updating use. However, a system updated using FOTA can be further updated by using the USB update procedure. For additional details clarifying the scope of FOTA updates, review the 20MY Legacy/Outback Owner's Manual Supplement's additional information for the Center Information Display. The information is also be downloadable from: https://www.subaru.com/owners/index.html  See APPENDIX B  below for more information.
  • FOTA updates are for the system firmware ONLY. Map updates are a separate function which the customer may update on their own by using either USB download or Map Over the Air Update (MOTA). Go to: subaru-maps.com for more information.

Reference photos of each system faceplate are supplied below:

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SERVICE PROCEDURE/INFORMATION

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The FOTA update process involves downloading and installing the update firmware therefore, time duration depends on signal strength and transfer rate performance. During installation, the infotainment system's functionality will be restricted.

Set-Up Instructions and CAUTIONS: 

VERY IMPORTANT:  Before proceeding with the updating procedure, the currently installed version ID MUST be confirmed (Firmware Version Check) by following the steps below:

For vehicles on software versions prior to Ver. RC2212 (i.e., RC2202 or lower), achieving a final target version of RC2304 via FOTA may require an additional FOTA software update. Due to limitations in the RC2304 FOTA's upgrade path, two or more consecutive FOTA updates will be prompted.

Please reference Software Version Table below for additional information.

Also please find all applicable data pertaining to software version numbers and conventions in APPENDIX E 

Please take note: If you are required to perform another FOTA update as outlined above, the following pop-up will appear if the Second FOTA is Performed after the first step FOTA. For additional assistance, please see "APPENDIX D " of this TSB.

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  1. After starting the engine and system boot-up completes, from the HOME screen, touch the Settings button.
    G16765840
  2. Press the General  button. Use the down arrow to scroll to System Information  then press to display the System Information/Version information.
    G16765841

The examples below identify the head unit model and the last 6 digits 9xxx-xxx) signify the software version number. Examples:

If on a Legacy and Outback, the software version number

20MY Model

F11GHMxxx-xxx (High  model software)

F11GMMxxx-xxx (Mid  model software)

21MY Model

F31BHMxxx-xxx (High  model software)

F31BMMxxx-xxx (Mid  model software)

22MY Model

FB1SHMxxx-xxx (High  model software)

FB1SMMxxx-xxx (Mid  model software)

WILDERNESS F51XHMxxx-xxx (High  model software)

WILDERNESS F51XMMxxx-xxx (Mid  model software)

Outback/Legacy
Trim/Grade MY Installed Software Versions Available Software Version
HIGH  2020 142-370 (RC2212) 152-370 (RC2304)
142-570 (RC2212) 152-570 (RC2304)
142-670 (RC2202) 152-670 (RC2304)
142-770 (RC2212) 152-770 (RC2304)
142-870 (RC2212) 152-870 (RC2304)
142-980 (RC2212) 152-970 (RC2304)
153-380 (RC2304) not eligible for FOTA
2021 140-970 (RC2212) 150-970 (RC2304)
141-170 (RC2212) 151-170 (RC2304)
141-270 (RC2212) 151-270 (RC2304)
141-370 (RC2212) 151-370 (RC2304)
141-470 (RC2212) 151-470 (RC2304)
141-580 (RC2212) 151-570 (RC2304)
151-680 (RC2304) not eligible for FOTA
2022 140-770 (RC2212) 150-770 (RC2304)
140-870 (RC2212) 150-870 (RC2304)
140-970 (RC2212) 150-970 (RC2304)
141-070 (RC2212) 151-070 (RC2304)
141-170 (RC2212) 151-170 (RC2304)
141-280 (RC2212) 151-270 (RC2304)
151-380 (RC2304) not eligible for FOTA
MID  2020 142-370 (RC2212) 152-370 (RC2304)
142-570 (RC2212) 152-570 (RC2304)
142-670 (RC2202) 152-670 (RC2304)
142-770 (RC2212) 152-770 (RC2304)
142-870 (RC2212) 152-870 (RC2304)
142-980 (RC2212) 152-970 (RC2304)
153-380 (RC2304) not eligible for FOTA
2021 140-970 (RC2212) 150-970 (RC2304)
141-170 (RC2212) 151-170 (RC2304)
141-270 (RC2212) 151-270 (RC2304)
141-370 (RC2212) 151-370 (RC2304)
141-470 (RC2212) 151-470 (RC2304)
141-580 (RC2212) 151-570 (RC2304)
151-680 (RC2304) not eligible for FOTA
2022 140-770 (RC2212) 150-770 (RC2304)
140-870 (RC2212) 150-870 (RC2304)
140-970 (RC2212) 150-970 (RC2304)
141-070 (RC2212) 151-070 (RC2304)
141-170 (RC2212) 151-170 (RC2304)
141-280 (RC2212) 151-270 (RC2304)
151-380 (RC2304) not eligible for FOTA
Outback Wilderness HIGH  2022 140-970 (RC2212) 150-970 (RC2304)
141-070 (RC2212) 151-070 (RC2304)
141-170 (RC2212) 151-170 (RC2304)
141-270 (RC2212) 151-270 (RC2304)
141-370 (RC2212) 151-370 (RC2304)
141-480 (RC2212) 141-470 (RC2304)
151-580 (RC2304) not eligible for FOTA
Outback Wilderness MID  2022 140-970 (RC2212) 150-970 (RC2304)
141-070 (RC2212) 151-070 (RC2304)
141-170 (RC2212) 151-170 (RC2304)
141-270 (RC2212) 151-270 (RC2304)
141-370 (RC2212) 151-370 (RC2304)
141-480 (RC2212) 141-470 (RC2304)
151-580 (RC2304) not eligible for FOTA

If on a WRX, the software version number:

2022-2023MY Model

F21S Mxxx-xxx (High  model software)

F21S Mxxx-xxx (Mid  model software)

WRX
Trim/Grade MY Installed Software Versions Available Software Version
HIGH  2022-2023 141-770 (RC2212) 151-770 (RC2304)
141-970 (RC2212) 151-970 (RC2304)
142-070 (RC2202) 152-070 (RC2304)
142-180 (RC2212) 152-170 (RC2304)
152-280 (RC2304) not eligible for FOTA
MID  2022-2023 141-770 (RC2212) 151-770
141-970 (RC2212) 151-970
142-070 (RC2202) 152-070
142-180 (RC2212) 152-170
152-280 (RC2304) not eligible for FOTA

If on a BRZ, the software version numbers:

22MY Model

F41C Mxxx-xxx (Mid  model software)

23MY Model

FG1C Mxxx-xxx (Mid  model software)

BRZ
Trim/Grade MY Installed Software Versions Available Software Version
MID  2022 141-770 (RC2212) 151-770 (RC2304)
141-870 (RC2212) 151-870 (RC2304)
142-070 (RC2202) 152-070 (RC2304)
142-170 (RC2212) 152-170 (RC2304)
142-280 152-270 (RC2304)
152-380 (RC2304) not eligible for FOTA
MID  2023 140-570 (RC2212) 150-570
140-670 (RC2212) 150-670
140-780 (RC2212) 150-770
150-880 (RC2304) not eligible for FOTA

If the software version number matches "Installed Software Versions  " proceed to STEP 2  below. If the software version is "Available Software Version"  as the unit already has the latest software version installed. Proceed to the WARRANTY/CLAIM INFORMATION section of the TSB and process a claim for Version Check Only.

FOTA REPROGRAMMING PROCEDURE

Step 1- Connect the vehicle Subaru to an active, secure Wi-Fi connection: 

  1. Go to Settings  on vehicle display screen.
    G16765842
  2. Select General  .
  3. Select Wi-Fi  .
  4. Ensure Wi-Fi is turned on and then select Available Wi-Fi Networks  .
    G16765843
    G16765844
  5. Select the Wi-Fi network of choice (and enter the password if required).
    NOTE: Take note of the Wi-Fi signal strength in the top right corner of the screen. If only 1-2 bars are displayed with the selected network, download speeds will likely be slow. Choose a stronger network if possible or move the vehicle closer to the Wi-Fi source.
    G16765845
NOTE: See APPENDIX C  for troubleshooting tips in case an error is displayed.

STEP 2- DOWNLOADING AND INSTALLING UPDATES 

  1. Next, update the STARLINK system.
  2. Go back to the General  screen under Settings  ,
  3. Scroll down and select Software Update  .
    G16765846
    NOTE: At this point, the user can choose to enable "Automatically Check for Updates"  and "Automatically Download Updates"  so in the future, the vehicle will advise the customer when an update is available.
  4. For this update procedure, select Update  .
    G16765847
  5. If an update is available, select Download Now  .
    G16765848

    Once the download is complete, it is recommended to adjust the climate controls to the desired settings  in case they become unavailable during the update process.

  6. When ready, select Install Now  .
    G16765849
  7. The install process can take up to 40 minutes.

    If the display screen goes blank during the installation process, leave the vehicle on, and allow the system to restart. After up to two minutes, you will receive the message: "The software update is ready. Would you like to install it now?". Press OK to continue.

    IMPORTANT: Once complete, the below pop up will be displayed. Press OK then, switch the vehicle OFF, exit the vehicle, lock all doors including the rear gate (if equipped) and move the key fob away from the vehicle at least 10 feet to enable affected systems to go to sleep. WAIT AT LEAST 5 MINUTES before proceeding to 8. below. 
    G16765850
  8. After 5 minutes, restart the vehicle. A "software update complete  " message should be displayed signifying the successful update is now complete. If this message is not displayed, try switch the car OFF again and waiting another 5 minutes before restarting.
    G16765851
  9. Switch the engine OFF then open the driver's door to turn the system off and complete the procedure.
NOTE: See APPENDIX C  below for troubleshooting tips if any errors are encountered.

WARRANTY/CLAIM INFORMATION

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:

Labor Description Labor Operation # Labor Time Fail Code
DENSO CP1 VERSION CHECK ONLY A031-178 0.2h ZTZ-48
VERSION CHECK & CP1 REPROGRAMMING VIA USB A832-286 0.6h
BRZ
Labor Description Labor Operation # Labor Time Fail Code
DENSO CP1 VERSION CHECK ONLY A031-178 0.2h ZTZ-48
VERSION CHECK & CP1 LITE REPROGRAMMING USB A832-386 0.5h

REMINDER:  The new Software Version number must be entered when prompted at claim entry.

IMPORTANT REMINDERS: 

APPENDIX A

Links to Customer self-install instructions for FOTA Customer Instructions will be added to the Subarunet Service Operations & Technical > Forms/Downloads page when they become available. Once the links are available and to enhance customer satisfaction, consider providing customers with a copy of the appropriate instructions for their specific system along with access to the retailer's secure customer Wi-Fi network. Doing so will enable customers to try performing the FOTA update on their own while at the retailer.

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REMINDER:  Retailers performing these updates are to follow the Service Procedures outlined in this bulletin ONLY. Always follow the applicable service procedures as outlined in this and other Service Bulletins. The additional steps and requirements supplied in Service Bulletins support a Subaru Technician's proper diagnosis and repair of any customer concern.

APPENDIX B

The currently available FOTA software version is not the same version available to Retailers for USB updating use. However, the system which has been updated via the FOTA can be further updated using USB update. To clarify the differences, both the USB contents and FOTA contents are described together in the list below. USB update is including all items and those items included only in the USB (but not in the FOTA) updates are described as "USB ONLY."

List of Conditions, Symptoms and improvements Addressed By this update USB ONLY  update method:

Symptoms to be addressed by Update RC2304: 

No. Conditions/Symptoms to be improved
1 CCU Support vertical screen displays for Android Auto, but the actual display screen size differs depending on the Android device's OS version.
G16765853
2 Update against vulnerability in security of Bluetooth connection.
3 When getting CCU USB logs at the Diagnostics Recorder screen in the Dealership Mode, it was necessary to turn off "Begin Recording" to "Export Data to USB." And after the log acquisition, it was necessary to turn ""Begin Recording"" ON again. The system interface is improved so that "Begin Recording" is automatically switched ON after log acquisition has been accomplished.
G16765854
4 When the clock was set to "AUTO," the date and time are shifted to a date approximately 20 years in the future due to anomalous values received from GPS or other reasons. If it occurs, the date and time cannot be corrected manually and have to be reset by disconnecting the battery terminal. As a countermeasure, a setting screen to manually adjust the clock display in the "AUTO" setting is to be added to the Dealership Mode (Dealership Mode->Settings->GNSS Data Setting).
G16765855
5 Immediately after turning ignition on, it takes about 50 seconds to start SXM playing.
6 On the radio screen, if the buttons for switching between AM and FM are operated in quick succession, the radio may not be able to scan for stations and the radio may not sound.
7 When using the voice recognition feature while playing audio or radio, the speaker may not sound.
8 After starting the engine, the loading animation remains and the screen does not transition remaining blank.

Please note any symptoms listed below would require USB update due to the limitations of FOTA update process.

Symptoms to be addressed by Update RC2304: 

No. Conditions/Symptoms to be improved
1 While welcome animation on CID is displayed and the driver's door is left open, if turning ignition OFF/ON, the CID screen will be black screen.
2 When the "All" tab is pressed on the TravelLink Sports screen, a blank screen appears.
3 During Bluetooth audio playing, the CID screen turns into a black picture.
4 The Information Display Area at the top of the CID screen displays a different information screen from the last time.
G16765856
5 Touch operation of the CID screen does not work.
The screen is displayed and sound is played, but the touch-screen operations are not available.
6 Operation of the CID screen and reaction may become slow while using Bluetooth audio.
7 The CID screen resets immediately or within 3 minutes after engine start.
8 If a same date is set to maintenance date, birthday, and anniversary date, pop-ups will appear in sequence on the top of the CID after engine is started when the day comes. Under this condition, if an operation is performed to delete the maintenance date, birthday or anniversary date registration within a few seconds immediately before the pop-up display, the CID screen will reset.
G16765857
9 When the ignition is repeatedly turned ON/OFF in quick succession, CID screen resets right after startup.
10 After turning the ignition ON, the CID screen resets approximately after 6 minutes due to a communication issue within the CCU causing the radio tuner to become unresponsive.
11 Repeated and consecutive operation of voice recognition activation, CarPlay activation, and the HOME button operation cause the CarPlay screen to be black screen for several seconds.
12 When the engine is started with the iPhone connected via USB, CarPlay does not start even if the CarPlay icon on the home screen is pressed.<hint> This can be resolved by reinserting the USB cable.
G16765858
13 After performing operations 1 and 2 below from the CarPlay screen, returning to the CarPlay screen causes the CarPlay screen to be black screen.Operation 1  : Switching to a pop-up screen such as the air conditioner screenOperation 2:  Interrupt pop-up screen display due to volume operation, etc.
G16765859
14 CarPlay does not activate if the cable is disconnected or inserted while using CarPlay and/or temporary contact failure occurs on the cable.
15 When an iPhone/iPod is connected via USB cable and connected as an iPod audio device instead of CarPlay, the CID screen resets when the music information is received.
(This occurs when some of the music information data sent by the iPhone/iPod is missing.)
16 When using CarPlay, it suddenly disconnects and not reconnect even after unplugging and plugging the USB cable.
17 CarPlay is not activated.
18 When volume is changed when using CarPlay, the speakers do not temporarily sound.
19 When calling with CarPlay function, the other party's voice can be heard, but user's voice cannot reach the other party.
20 If there is no response from the iPhone/Android device for an extended period, a pop-up is displayed, indicating that the screen cannot be shown due to communication issue with the device.
21 While using AudroidAuto to play music, the sound comes from the device (smart phone) itself instead of the vehicle speakers when the following steps (1) to (4) are operated.
  1. Start a hands-free call while music is playing on the AndroidAuto App.
  2. "See you" is displayed on the CID screen after turning the ignition off, and then the screen disappears.
  3. Turn the ignition on again without waiting for a long time.
  4. End the hands-free call.
22 Music does not sound on Android Auto if the following steps (1) to (3) are operated.
  1. Start hands-free call while music is playing on Android Auto.
  2. Turn off audio by pressing and holding the volume button.
  3. Press and hold the volume button again to turn ON and end the hands-free call.

    <hint> This can be resolved by reinserting the USB cable.

23 During navigation with Android Auto, the map displays the vehicle's position on the highway even after exiting the highway.
24 Improve error message in case of Bluetooth connection failure.
The error message that pops up in case of Bluetooth connection failure due to corrupt pairing information is improved with added clarity to advise the user on what to do.
25 After canceling the phonebook transfer that appears automatically when connecting via Bluetooth, attempting to transfer a phonebook by manual operation fails to initiate the transfer.
26 The date of receipt of a received message is displayed as "2000/1/1."
This occurs on some models of phones with Android OS 13 or later.
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27 When connecting Apple devices running iOS 16.4 or later, the short message feature is not available.
28 Audio operation (audio playing, volume change, audio source switch) is not available after engine starts.
29 No sound from all audio sources after engine starts, and "No Audio Playing" is displayed on the CID screen.
30 The volume of the phone voice for hands-free calls is set to zero itself.
31 After pressing the radio icon from the HOME screen, the FM radio is not sound.
32 After ACC-OFF while SXM is playing, SXM does not play automatically the next time ACC-ON.
33 When operating the navigation system by voice recognition, some regional place names (states, cities, etc.) are not recognized.
34 The destination setting cannot be deleted even if "Cancel Route" or "Delete Destination" is said with the voice recognition.
35 When a language other than English is set, the distance to the destination displayed in the navigation destination is abnormal.
When the distance is greater than 1.0, the decimal point is rounded down.
When the distance is less than 1.0, the value becomes 0.1.
36 When the preset channel on the SXM is pressed, a different channel is selected instead of the registered channel.
37 Continuous operation of Preset Up/Down on SXM preset channels causes switching to channel 0.
38 The radio preset list is lost completely.
39 (Specifications) If a music was being played via USB when the audio system was turned off at the last time, the audio system is to resume playing the same music automatically when the same USB is plugged in at the next time. (Trouble Symptom) The system does not resume playing from the previously played music and starts to play from the first music in the USB.
40 When resuming a USB audio playing after editing the folder structure and/or the order of the music in the USB by PC, a mismatch between the played tracks and the displayed track names occurs.
41 After indicating "Play Artist ******" via voice recognition, the user selects a specific music on the displayed list to start USB audio playback. Then, instead of the music on the list, the specific music from the first album of that artist will be played.
42 After all music has been played by USB audio with the repeat function in "off" position, music cannot be played after pressing search to switch the playing mode (folder, artist, album, etc.) and selecting a music.
43 Voice recognition does not recognize certain SXM channel names.
44 When starting hands-free call using voice recognition commands, a warning message "Please wait a minute" appears on the meter display and the call cannot be initiated.
45 When updating the CCU software from Dealership Mode, a progress bar for the installation stops in the middle of the process and the update is not completed.

List of New Functions and Enhancements Included in Update RC2304: 

No. New Function or Enhancement:
1 To improve the chance of reestablishing the connection in case of connection failure of Bluetooth and/or Android Auto due to error in the smartphone side, the CCU sends a request to the smartphone device again as additional attempt.
2 CCU Support vertical screen displays for Android Auto, but the actual display screen size differs depending on the Android device's OS version.
3 Update against vulnerability in security of Bluetooth connection.
4 When getting CCU USB logs at the Diagnostics Recorder screen in the Dealership Mode, it was necessary to turn off ""Begin Recording"" to ""Export Data to USB."" And after the log acquisition, it was necessary to turn ""Begin Recording"" ON again. The system interface is improved so that ""Begin Recording"" is automatically switched ON after log acquisition has been accomplished.

Symptoms to be addressed by Update RC2212: 

No. Conditions/Symptoms to be improved
1 Unexpected CP1 system reboot resulting from an inter reset to sync internal communication with Bluetooth module.
2 CID restarts itself right after engine is started.
3 CID resets and reboots.
4 4 Right after starting up, the CID is blank only displaying the background without icons.
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5 Loss of audio output for AM/FM
6 Loss of audio output from all sources. Voice from telematics, meter buzzer or beep sound are not affected
7 Sound is lost when playing Bluetooth audio even though the screen is displayed without problem. It can occur when the audio source is switched repeatedly between the Bluetooth and others.
8 SXM radio output is lost after terminating a handsfree phone call.
9 No audio played back when using CarPlay.
10 Sound volume control does not work while using Android Auto.
11 Cyclic short noise like a drilling or vibration is heard from speakers.
12 After the engine is started, a message of "Loading Navigation..." continues to be displayed, but the map is not displayed.
13 Vehicle position on navigation map erroneously moves to zero degrees latitude and zero degrees longitude (0°N 0°E or west of Africa in the Atlantic ocean)
14 Navigation map scale is changed to the lowest setting (globe is displayed).
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15 When "Call" button is pressed in "Confirm Destination" screen of Navigation system (to call the destination site,) the call can be made but the screen does not transit to phone call screen.
16 When selecting "Phone-"> "Message," message received time is displayed incorrectly as "1/1/0." It can occur with an Android phone with a specific Android OS (Pixel 6, Pixel4a, Pixel4XL, Xperia etc.) in which time zone data is attached to the message receiving time.
G16765863
17 Even when using the same mobile device that was paired previously, a message of "Are you sure you want to activate this profile?" is prompted and confirmation is needed to activate the device.
18 Cover art of previous music is displayed when playing music without cover art in USB audio. It can occur when music with and without cover art is mixed and stored together a single USB.
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19 Command "Play Artist"" to play all music of particular artist in USB music mode, only the first item listed for the artist is played.
20 While playing music from USB, the music title displayed on the screen differs from what is being played. It can occur by the following sequence of operation:
  1. Display a list of music on the USB audio screen.
  2. Change the screen to other screen than the music list.
  3. The music play is continued and moved on to a music in a different music list.
  4. Change the screen back to the music list in the USB audio screen.
21 In USB music mode, some music is skipped and the music in the next folder is started. Under following condition
  1. Play USB music in "Folder" mode with repeat mode setting "Repeat All."
  2. Turn Ignition Switch off then open/close door and keep it locked for more than 5 minutes.
  3. Turn Ignition Switch on and operate "Track Up/Down" on the audio system.
22 The mode does not switch to Media, after "Media" icon is selected.
23 When selecting shortcut for SXM channel on "Home" screen, the screen is changed to SXM but no sound is coming or no channel name is displayed.
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24 When using FOTA service to update the software by selecting "Setting" > "Software Update," a message of "A new software update is available. Would you like to download it now?" is displayed but the downloading does not start after pressing "OK." When this symptom occurs, it comes back to the "Software Update" screen. The downloading can be started by pressing the "Update" on the "Software Update" screen. (Temporary solution.)
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25 When Pre-Collision Braking System is activated, a message of "Obstacle Detected" is displayed on the information bar and does not go away
26 Preset SXM channel cannot be selected by satellite switch on the steering wheel.
27 Even after setting the date of next scheduled maintenance in Reminder screen, the date is displayed as "-". It can occur when only the date of schedule maintenance is set without entering distance.
28 When pop up screen (like suggestion of taking a rest) is displayed on CarPlay screen, the screen does not transit to proper screen (like destination search screen) and goes back to Car-Play screen even after pressing "Yes."
29 When selecting a music by or using voice recognition system, a wrong music that had been played at the end of previous time is played. It can occur by the following sequence of operation:
  1. Play music in USB audio mode.
  2. Change the source from USB to another one.
  3. Turn Ignition Switch off then on.
  4. Start to play music by pronouncing or though voice recognition system.
30 A wrong search location is used on TravelLink function. Example of the symptom
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List of New Functions and Enhancements Included in Update RC2212: 

No. Conditions/Symptoms to be improved
1 New shortcut button(s) are added in button bar of "Home" screen.
  1. AVH (Auto Vehicle Hold) ON/OFF Button.
  2. Auto Start Stop ON/OFF Button. (If equipped)
For vehicle equipped with AVH and Auto Start stop:
G16765868G16765869

For vehicle equipped with AVH (only):
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2 Air conditioner control interface is changed to that of 23MY.
Current (-22MY) screen transition:
G16765870G16765871

23MY screen transition:
G16765870G16765871
No. Conditions/Symptoms to be improved Update Method
1 No image on CID (Center Information Display) or Black display condition followed by CP1 reboot resulting from CCU (Cockpit Control Unit) internal communication error or due to listed below actions: 
  • CP1 forced reboot by pressing the "Vol" button continuously or by performing factory reset operation
  • LCD in the combination meter goes blank (black) momentarily during driving
  • LCD in the combination meter goes blank (black) after battery repair
NOTE: Rear View Camera function is not impacted by this condition.
USB ONLY
2 CP1 system and combination meter reboot again following a forced reboot, when smart phone connected via USB port. USB ONLY
3 No sound after ignition-on or CP1 reboot USB ONLY
4 Vehicle location is not displayed correctly in Navigation screen. USB ONLY
5 Ring tones and the voice from the other end on the hands-free phone call cannot be heard USB ONLY
6 Android Auto does not function. "Android Auto is Disconnected" is displayed with Launch Error message. USB ONLY
7 Time setting is not possible in Manual mode USB ONLY
8 Vehicle Setting Icon in <home> menu is grayed out.
Menu list in the "Car" tab in the Setting Menu is not displayed.
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USB ONLY
9 Incorrect translation for X-Mode in Spanish language USB ONLY

USB or FOTA update method: 

No. Conditions/Symptoms to be improved
1 System restarts itself during FOTA (Firmware Over The Air) update. FOTA operation is conducted in two processes: downloading (from the server to the Cockpit Control Unit via Wi-Fi) and installation (inside the Cockpit Control Unit). During the FOTA operation, after the new software has been downloaded to the Cockpit Control Unit (CCU) customer is to push "Install Now" on the Center Information Display (CID) to start installation of the software.
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However, in rare case, the CCU restarts itself* during installation.
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NOTE: *) Even if this symptom occurs, after approximately 2 minutes, the system resumes, and the CID comes back to the below screen. Customer can then push the "Install Now" to proceed with the installation.
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2 No image on CID (Center Information Display) or Black display condition followed by CP1 reboot resulting from CCU (Cockpit Control Unit) internal communication error or due to listed below actions: 
  • Loss of Bluetooth or Wi-Fi connection
  • Application crash during Bluetooth audio streaming
  • Launching CarPlay or Android Auto application, after the smart phone is connected
  • Removing USB connection between the iPhone's and CP1 during active CarPlay session
  • STARLINK application crash
  • Performing USB map update using Bluetooth connection with a smart phone carrying STARLINK Companion App map update data
  • When ACC is turned OFF and ON, while STARLINK Companion App map update is being performed
  • Navigation application crash
  • "Service Appointment Scheduler" application crash due to a communication error between DCM and CCM
  • Re-inserting USB Flash drive within 2-3 seconds
  • Removing USB Flash drive while playing back the data from the USB Flash drive
  • CID display loses images (black screen) and reboots itself after ACC (or Ignition) is turned OFF and ON.
NOTE: Rear View Camera function is not impacted by this condition.
3 Cannot finish registration, DMS user registration
4 Cannot select Wi-Fi to ON, button is gray out
5 Intermittent loss of Bluetooth connection
6 Phone contacts transfer fails, when pairing iPhone with Bluetooth
7 Blank display when connecting CP1 to Wi-Fi network with long name (over 32 characters)
8 While using Apple CarPlay, "SUBARU" is displayed on the iPhone Setting menu instead of vehicle name <LEGACY/OUTBACK>
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9 CarPlay stopped working after hanging up a hands-free phone call
10 Screen is no changed to Composer or Album screen, iPhone/iPod connected as iPod mode
11 CID shows multiple images simultaneously
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12 Flickering screen on Climate control screen
13 CID freezes/locks after startup
NOTE: Rear View Camera function is not impacted by this condition
14 The CID (Center Information Display) freezes/locks during Wi-Fi configuration
15 Move (push repeatedly) and Select in Map list, then freeze and restart itself
16 Map freezes while Navigation guidance is being provided
17 Navigation operation restarts while driving
18 Reboot in Factory diag. mode, when removing USB drive or changing to other USB drive
19 CP1 system and combination meter reboot again following a forced reboot, when smart phone connected via USB port
20 CP1 system reboots following ignition OFF and ON
21 Switching to Navigation demo mode after CP1 reboots during Bluetooth pairing
22 CP1 system reboots, while selecting or using Map feature to configure the driving route
23 CarPlay does not function with USB connection
24 Cannot select Mute ON/OFF, when paused music in CarPlay
25 Sound is muted after hanging up a hands-free phone call.
26 Android Auto has no sound, after phone call with Google voice recognition, while Android Auto music is playing.
27 No sound in SXM, following low or dead battery
28 SXM playing start delays (around 50 seconds), after starting the system
29 When playing AM/FM Radio station, try to change to SXM channel (registered by Parental Control) by using steering switch, No SMX cannel is displayed.
30 Replay function of SXM, right position of Slider bar cannot be moved
31 Audio has no sound, when select display off mode
32 Cannot change Audio volume or Audio source
33 Navigation guidance directions are not spoken
34 When iPhone phone book transfer fails, system repeats Bluetooth disconnection and connection
35 <Media> button does not function in
<home> menu
36  
<home> cannot be selected
37 Radio station moves unexpectedly due to momentary flick or brush of the touch screen
38 Temperature setting cannot be controlled by Voice Recognition in Canadian (C*) specification
39 Preset outline is not shown following station selection using steering switch
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40 When restart Engine, while downloading map data through Wi-Fi, <Major Update>and/or <Up to Date> button is not displayed
41 If destination set by voice recognition, after restart Engine, Navigation screen not displayed
42 Steering switch button doesn't work to select preset station or control music playback
43 Preset station isn't selected on the screen, when using steering switch button
44 USB replay following system reboot doesn't start from the same file
45 Sorting criteria is changed in USB music. Folders, title change to file name. Albums, title change to trac number
46 Audio source will change to Android Auto, while music is playing in USB
47 Cannot display music list in USB audio
48 Songs list is not displayed in USB (around 5000 music and more)
49 Others. Improvement in button design & location and Icon display pattern, etc.

List of Conditions, Symptoms and improvements Addressed By past updates 

No. Symptom to be improved FOTA
1 Several minutes after Engine start, Center Information Display (CID) reboots itself Yes
2 After extended usage, white blinking dots appear on the display.
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USB ONLY
3 The screen freezes or becomes blank (black screen,) after a CD is inserted.
This symptom occurs when a CD with over 99 characters of Artist Name Data is used.
Yes
4 CID is rebooted.
In case the system was shut down with the SMX being selected as an audio source previously, the CID is rebooted after the next start up.
Yes
5 SXM does not resume playing instantly.
In case the system was shut down with the SMX being selected as an audio source previously, the SMX does not play instantly after the next start up. (It takes more than 20 seconds until the SMX resumes after the opening screen has appeared, whereas it takes approx. 5 seconds normally.)
Yes
6 Radio station does not resume playing.
In case the system was shut down with the Radio being selected as an audio source previously, the sound does not come back at the next start up. Once the audio source is changed to SXM, the SXM plays normally but, if it is changed back to the Radio, the sound does not still come back.
Yes
7 Equalizer setting returns to default setting.
After ignition switch is turned Off and ON, the equalizer returns to default setting.
G16765880
Yes
8 The media source cannot be changed.
Even if the <Radio> or the <Media> is selected, the media source does not change. Also, voice recognition stops functioning at the same time. It occurs when the volume setting is continuously changed during the specific process of booting the CID.
USB ONLY
9 Navigation screen goes blank (black screen) after disclaimer display. In case the system was shut down with the Navigation map being displayed, the Navigation goes to blank (black screen) soon after the disclaimer has been displayed. Yes
10 CID repeats rebooting.
After setting a destination on the Navigation system, the CID repeats rebooting.
Yes
11 CID rebooting while using CarPlay.
Using Pandora App via CarPlay, the CID is rebooted.
Yes
12 Bluetooth cannot be reestablished (on certain smart phones.)
With Android Auto the Bluetooth connection cannot be reestablished automatically once it is disconnected (depending on smartphone device.)
Yes
13 CarPlay connection cannot be established.
When connecting iPhone via USB, "CarPlay Unavailable" is displayed and the CarPlay does work.
Yes
14 HOME screen goes to blank
When the screen is switched from Camera mode to HOME, no item is displayed (as shown in the photo.)
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USB ONLY

List of New Functions and Improvements Included In past updates 

No. New Function/Improvement: FOTA
1 The last time customized map orientation setting is memorized even with ignition off/on.
Once the customer changes the orientation setting of the map, the system automatically resumes the setting even after the ignition has been turned off/on.
Yes
2 Pin display of POI is available.
G16765882
Yes
3 In the 2D and 3D HU display mode, the own vehicle position icon on the Navigation map is easier to be recognized.
Icon size: 9 mm (0.35 in) <instead of 7 mm (0.28 in)>
Icon color: Dark blue <instead of Blue>
Icon position (with route guidance): The icon stays at the same position as that without route guidance. The position is located 9 mm (0.35 in) higher than that of previous version.
Icon position (without route guidance): The icon stays at the same position as that with route guidance whereas the previous version icon was displayed lower position than that with route guidance.
Yes
4 ISS (Auto start stop) button is moved to upper layer in the Car Setting menu. By touching the "Car Setting" icon, Auto Start Stop setting menu and the Cruise Control Acceleration Characteristics selection menu can be accessed immediately, whereas the previous version needed to select "Others" in the Car Setting screen to access these menus.
G16765883
USB ONLY
5 HVAC control buttons of base grade are displayed larger and easy to see.
G16765884
USB ONLY
6 Time zone and Summertime are automatically selected.
Default setting of clock setting is Auto (Time zone is changed according to the vehicle location, and the Summertime is automatically set according to the calendar)
Yes
7 Direct selection of clock setting.
Clock setting can be selected by touching the clock display in the status bar.
Yes
8 Hold displaying Album Art even with vehicle in motion.
The Album Art that is displayed whenever music is played on the audio system keeps displaying even after the vehicle is in motion (the speed signal is inputted.)
Yes
9 CarPlay screen is extended to full screen.
CarPlay screen is expanded from half size (horizontal) to full screen (vertical.)
G16765885
Yes
10 Add new CarPlay or Android Auto tab to Music screen
When using CarPlay or Android Auto, "CarPlay" or "Android Auto" tab will appear on the Media tab bar. By selecting this tab, music data and metadata can be browsed.
G16765886
Yes
11 <Turn by Turn> is added to information and meter.
When using route guidance with CarPlay navigation, <Turn by Turn> descriptions will be displayed both in the Information bar of CID and in the MID located in the center of the combination meters.
Yes
12 Direct select CarPlay button is available in the Information bar.
Buy touching the CarPlay button located in the upper part of CID, the CarPlay menu can be accessed easily.
G16765887
Yes
13 CarPlay connection status can be retained even after Ignition off/on.
In case the system was shut down with the CarPlay being connected previously, the system automatically resumes the connection at the next start up.
Yes
14 Improvement in the <Siri> Voice Recognition
The starting of <Siri> Voice Recognition function can be ready faster.
USB ONLY
15 Gracenote database update Up to Nov 2019 database USB ONLY
16
G16765888G16765889
G16765888G16765889
  1. Sirius XM Smart Favorites menu has been removed from SiriusXM Settings
  2. Going forward, the first 10 set Sirius XM presets are now smart favorites by default
  3. Smart favorite channel has "star" added to the preset button
USB ONLY

APPENDIX C

TROUBLESHOOTING

  1. What if a secure Wi-Fi connection cannot be established? 

    Tips:

    1. Go back to Step 1  instructions in this document and confirm correct information is being used for the following items:
      1. Wi-Fi device name (SSID)
      2. Wi-Fi password
    2. Confirm user has not reached the maximum allowance for the number of connected devices
    3. Confirm Wi-Fi signal is strong
    4. Confirm other devices can be connected to the Wi-Fi network being used.
  2. If you receive one of the following two messages during the update process: 
    G16765890

    Tips: 

    1. Check the internet connection to ensure it is active and shows full signal strength.
      1. Select General tab under "Setting" screen and change the "Wi-Fi" to Off once then turn it back to On again.
      G16765891
    2. Try moving the vehicle closer to the WiFi source or if not possible, try a different WiFi connection such as a mobile hotspot.
    G16765892
  3. If the system says I'm up to date when checking for updates: 
    G16765893

    Tips: 

    1. If current software version is the latest, you don't need an update and no action is necessary.
    2. . If the software version is not the latest, you are likely not eligible for FOTA update at this time. Please proceed with USB update following TSB 15-261-20.
  4. If the "OK" button does not respond when I begin the update process: 
    G16765894

    Tips: 

    1. If CarPlay application is running at the time the pop-up screen comes up, the screen is being disabled for OK operation. Please press the home button on the display, go to Settings, Software Updates, Update, and begin again.
      G16765895
    2. If this version is not shown, ensure the clock time is correct. b) The same steps are followed for other cases. Please press the home button on the display, go to Settings, Software Updates, Update, and begin again.
      G16765896
  5. If the "progress bar" does not progress after selecting "Download" or, if you receive a "Connect to Wi-Fi" popup while downloading: 
    G16765897

    Tips: 

    1. Check your internet connection to ensure its active and shows full bars of connectivity.
    2. Try moving the vehicle closer to the Wi-Fi source. If that is not possible, try a different Wi-Fi connection such as a phone hotspot.
    G16765898
  6. If you encounter a blank screen and the update restarts during the installation process: 
    G16765899

    Tips: 

    1. If the display screen goes blank during the installation process, leave the vehicle on and allow the system to restart. After up to two minutes, you will receive the message: "The software update is ready. Would you like to install it now?". Press OK to continue.
  7. If you receive the following message during the update: 
    G16765900

    Tips: 

    1. The above message will display if the vehicle is turned off during the software update process. Select "OK" to resume the process.
  8. CP1 connectivity issues observed when tethered via iPhone hotspot (Phone as Modem/Wi-Fi Hotspot). 

iPhone hotspot, particularly in iPhone 12 and later models, prioritizes 5 GHz Wi-Fi connections, while CP1 is designed for 2.4 GHz networks. This mismatch can lead to connectivity problems.

Resolution:

  1. iPhone Settings: Advise the customer to adjust their iPhone hotspot settings as follows:
    • Navigate to Settings > Personal Hotspot.
    • Enable Maximize Compatibility.
    G16765901
  2. Frequency Confirmation: Verify the connected network on the CP1. Ensure it's operating on the 2.4 GHz band. If not, manually select the 2.4 GHz network option on the CP1, if available.

APPENDIX D

Follow this procedure in the RARE case of "Software update setup is initializing..." message is displayed:

High/Mid 

G16765902

Base 

G16765903

The screens shown below will be displayed when the process completes.

High/Mid 

G16765904

Base 

G16765905
  1. Turn the ignition OFF, open the driver's door, close the driver's door and WAIT  for 3 or more minutes before proceeding further.
  2. Open the driver's door again and either turn the ignition ON (if a charger is connected) or start the engine.
  3. Please proceed with USB Update following TSB 15-261-20.

IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be necessary

APPENDIX E

Denso Gen 4 Software Update Chronology 

Denso Gen 4 Software Update Chronology 20-22MY Outback/Legacy (per TSB Number: 15-261-20) 

Update # Model Year: Version Release Date: NEW Software Version ID #:
0 2020 0 9/1/2019 F11GHM020-501/502 (High model software)
F11GMM020-501/502 (Mid model software)
F11GBM020-501/502 (Base model software)
1 2020 RC1912 2/24/2020 F11GHM020-503 (High model software)
F11GMM020-503 (Mid model software)
F11GBM020-503 (Base model software)
2 2020 RC2003 6/24/2020 F11GHM020-504 (High model software)
F11GMM020-504 (Mid model software)
F11GBM020-504 (Base model software)
3 2020 RC2011 12/14/2020 F11GHM042-380 (High model software)
F11GMM042-380 (Mid model software)
F11GBM032-280 (Base model software)
2021 RC2011 12/14/2020 F31BHM040-980 (High model software)
F31BMM040-980 (Mid model software)
F31BBM030-880 (Base model software)
4 2020 RC2105 10/15/2021 F11GHM072-582 (High model software)
F11GMM072-582 (Mid model software)
F11GBM072-582 (Base model software)
2021 RC2105 10/15/2021 F31BHM071-182 (High model software)
F31BMM071-182 (Mid model software)
F31BBM071-182 (Base model software)
2022 RC2105 10/15/2021 FB1SHM070-882 (High model software)
FB1SMM070-882 (Mid model software)
FB1SBM070-882 (Base model software)
2022 Wilderness RC2105 10/15/2021 F51XHM071-082 (High model software)
F51XMM071-082 (Mid model software)
5 2020 RC2111 1/28/2022 F11GHM112-680 (High model software)
F11GMM112-680 (Mid model software)
F11GBM112-680 (Base model software)
2021 RC2111 1/28/2022 F31BHM111-280 (High model software)
F31BMM111-280 (Mid model software)
F31BBM111-280 (Base model software)
2022 RC2111 1/28/2022 FB1SHM110-980 (High model software)
FB1SMM110-980 (Mid model software)
FB1SBM110-980 (Base model software)
2022 Wilderness RC2111 1/28/2022 F51XHM111-180 (High model software)
F51XMM111-180 (Mid model software)
6 2020 RC2202 4/22/2022 F11GHM122-780 (High model software)
F11GMM122-780 (Mid model software)
F11GBM122-780 (Base model software)
F51XMM120-970 (MID FOTA SOFTWARE)
F51XMM121-070 (MID FOTA SOFTWARE)
F51XMM121-170 (MID FOTA SOFTWARE)
F51XHM120-970 (HIGH FOTA SOFTWARE)
F51XHM121-070 (HIGH FOTA SOFTWARE)
F51XHM121-170 (HIGH FOTA SOFTWARE)
2021 RC2202 4/22/2022 F31BHM121-380 (High model software)
F31BMM121-380 (Mid model software)
F31BBM121-380 (Base model software)
F51XMM120-970 (MID FOTA SOFTWARE)
F51XMM121-070 (MID FOTA SOFTWARE)
F51XMM121-170 (MID FOTA SOFTWARE)
F51XHM120-970 (HIGH FOTA SOFTWARE)
F51XHM121-070 (HIGH FOTA SOFTWARE)
F51XHM121-170 (HIGH FOTA SOFTWARE)
2022 RC2202 4/22/2022 FB1SHM121-080 (High model software)
FB1SMM121-080 (Mid model software)
FB1SBM121-080 (Base model software)
F51XMM120-970 (MID FOTA SOFTWARE)
F51XMM121-070 (MID FOTA SOFTWARE)
F51XMM121-170 (MID FOTA SOFTWARE)
F51XHM120-970 (HIGH FOTA SOFTWARE)
F51XHM121-070 (HIGH FOTA SOFTWARE)
F51XHM121-170 (HIGH FOTA SOFTWARE)
2022 Wilderness RC2202 4/22/2022 F51XHM121-280 (High model software)
F51XMM121-280 (Mid model software)
F51XMM120-970 (MID FOTA SOFTWARE)
F51XMM121-070 (MID FOTA SOFTWARE)
F51XMM121-170 (MID FOTA SOFTWARE)
F51XHM120-970 (HIGH FOTA SOFTWARE)
F51XHM121-070 (HIGH FOTA SOFTWARE)
F51XHM121-170 (HIGH FOTA SOFTWARE)
7 2020 RC2208 10/28/2022 F11GHM132-880 (High model software)
F11GMM132-880 (Mid model software)
F11GBM132-880 (Base model software)
2021 RC2208 10/28/2022 F31BHM131-480 (High model software)
F31BMM131-480 (Mid model software)
F31BBM131-480 (Base model software)
2022 RC2208 10/28/2022 FB1SHM131-180 (High model software)
FB1SMM131-180 (Mid model software)
FB1SBM131-180 (Base model software)
2022 Wilderness RC2208 10/28/2022 F51XHM131-380 (High model software)
F51XMM131-380 (Mid model software)
8 2020 RC2212 3/10/2023 F11GHM142-980 (High model software)
F11GMM142-980 (Mid model software)
F11GBM142-980 (Base model software)
2021 RC2212 3/10/2023 F31BHM141-580 (High model software)
F31BMM141-580 (Mid model software)
F31BBM141-580 (Base model software)
2022 RC2212 3/10/2023 FB1SHM141-280 (High model software)
FB1SMM141-280 (Mid model software)
FB1SBM141-280 (Base model software)
2022 Wilderness RC2212 3/10/2023 F51XHM141-480 (High model software)
F51XMM141-480 (Mid model software)
9 2020 RC2304 11/10/2023 F11GHM153-080 (High model software)
F11GMM153-080 (Mid model software)
F11GBM153-080 (Base model software)
2021 RC2304 11/10/2023 F31BHM151-680 (High model software)
F31BMM151-680 (Mid model software)
F31BBM151-680 (Base model software)
2022 RC2304 11/10/2023 FB1SHM151-380 (High model software)
FB1SMM151-380 (Mid model software)
FB1SBM151-380 (Base model software)
2022 Wilderness RC2304 11/10/2023 F51XHM151-580 (High model software)
F51XMM151-580 (Mid model software)

Denso Gen 4 Software Update Chronology 22-23MY WRX (per TSB Number: 15-301-22) 

Update # Model Year: Version Release Date: NEW Software Version ID #:
0 2022 RC2202 2/1/2022 F21SHM101-780
F21SMM101-780
F21SBM101-780
1 2022 RC2202 8/26/2022 F21SHM121-980
F21SMM121-980
F21SBM121-980
2 2022 RC2202 11/25/2022 F21SHM132-980
F21SMM132-980
F21SBM132-980
3 2022 RC2202 5/19/2022 F21SHM142-180
F21SMM142-180
F21SBM142-180
4 2022 RC2202 3/18/2022 F21SHM152-280
F21SMM152-280
F21SBM152-280

Denso Gen 4 Software Update Chronology 22-23MY BRZ (per TSB Number: 15-297-22) 

Update # Model Year: Version Release Date: NEW Software Version ID #:
0 2022 RC2202 10/1/2021 F41CMM091-781
F41CMM101-880
1 2022 RC2202 6/10/2022 F41CMM122-080
2 2022
2023
RC2208 12/29/2022 F41CMM132-180
FG1CMM130-680
3 2022
2023
RC2212 6/30/2023 F41CMM142-280
FG1CMM140-780
4 2022
2023-2024
RC2304 4/12/2024 F41CMM152-380
FG1CMM150-880