Media Control Unit - Remove And Install: Removal

WARNING: If the 12V power supply is disconnected, do not attempt to open any doors with door glass in closed position. Failure to follow this instruction could result in door glass shatter.

NOTE: Before disconnecting the 12V power supply, ensure that the driver's door window is fully open. Failure to follow this instruction could result in vehicle lockout.

Remove the lower driver's side dash trim Trim - Dash - Driver's Side - Lower (Remove And Replace) .
Remove the glove box Glove Box (Remove And Replace) .
Remove the screw that secures the LH side of the top pad assembly (torque 1 N.m).

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Repeat the previous step on the RH side of the top pad assembly.
Remove the lower binnacle cover.

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Remove the screws (x2) beneath the lower binnacle cover that secure the IP top pad to the IP carrier (torque 1 N.m).

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Lower the steering column and remove the steering column gap hider by releasing the trim clips (x2).

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Cover the aluminum strips at the base of the top pad and around the center screen with protective tape.
CAUTION: If the aluminum strips are not covered with tape, they may be damaged when the top pad is removed in later steps.

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Gently lift up on the rightmost edge of the instrument panel top pad enough to allow room for a trim pry tool to release the rightmost clip. Repeat this process working from right to left, releasing one trim clip at a time until just to the right of the center screen.
CAUTION: Take care not to damage component(s).

NOTE: Lifting with an inflatable wedge is recommended to reduce the risk of bending the top pad. Place the inflatable wedge above the vent outlet at the right side of the touchscreen.

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Remove screws (x4) that secure the instrument cluster bezel (torque 2 N.m).
NOTE: Components have been removed in this graphic to aid clarity.

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Gently lift up on the right side of the instrument panel top pad (no more than 15 mm) and use a small wedge or other object to prop up the right side of the top pad.
CAUTION: Take care not to damage component(s).

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Gently lift up on the leftmost edge of the instrument panel top pad to allow room for a prying trim stick to release the leftmost clip. Repeat this process working from left to right, releasing one trim clip at a time until just to the left of the center screen.
CAUTION: Take care not to damage component(s).

NOTE: Lifting with an inflatable wedge is recommended to reduce the risk of bending the top pad. Place the inflatable wedge above the vent outlet at the left side of the touchscreen.

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Gently lift up on the left side of the instrument panel top pad (no more than 15 mm) and use a small wedge or other object to prop up the left side of the top pad.
CAUTION: Take care not to damage component(s).
Use a prying trim stick to release the trim clips directly above the touchscreen.
CAUTION: Do not scratch or damage the printed flexible circuit (PFC) when releasing the trim clips above the touchscreen.

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Use a prying trim stick to release the remainder of the clips, alternating between the LH and RH sides.
CAUTION: Take care not to damage component(s).
With an assistant, carefully lift up on both sides of the instrument panel top pad until there is a small gap.
CAUTION: Take care not to damage component(s).

NOTE: Do not attempt to completely remove the instrument panel top pad.
Remove the driver's inner trim and vent assembly by removing the screws (x2) (torque 1 N.m) and clips (x3) that secure the vent and trim panel.

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Remove the screws (x2) that secure the face vents to the carrier (torque 2 N.m).

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Use a suitable trim tool to carefully release the clips (x6) that secure the IP finisher to the carrier.
CAUTION: Take care not to damage component(s).

CAUTION: Replace any broken clips.

NOTE: Components have been removed in this graphic to aid clarity.

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Disconnect 12V power. See Disconnect 12V Power .
North American vehicles with LTE: Put on an ESD wrist strap and connect it to chassis ground.
CAUTION: Failure to ground to the chassis of the vehicle can result in damage to the connectivity board.
If equipped, remove the ground strap from the top of the MCU.
Remove the screws (x4) that secure the MCU to the IP carrier (torque 4.5 N.m).
CAUTION: The top 2 screws might have washers (x3; 1 on the driver's side screw, 2 on the passenger's side screw) on the backside of the touchscreen surround trim. Secure the washers so that they do not fall behind the instrument panel.

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CAUTION: To avoid damage to the MCU circuit boards, fully depress the connector release tab before pulling on a connector. Check all connectors on the MCU to see if the connector bodies can be gently twisted. If any can, the MCU must be replaced.
Gently tilt the top of the MCU, then disconnect the Wi-Fi and camera/Bluetooth harness connectors.
CAUTION: To prevent damage, make sure there is sufficient slack in the USB1 and USB2 wires. Excessive tension on these wires could damage the connector bodies on the MCU.

NOTE: The following image shows a revision D or earlier MCU.

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Disconnect the USB1 and USB2 harness connectors.
NOTE: The following image shows a revision D or earlier MCU.

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Disconnect the remaining harness connectors.
CAUTION: To prevent damage, make sure that the cables are aligned correctly with no excessive twists or bends.
Remove the ESD wrist strap.
Remove the MCU from the vehicle, and then place the MCU on a protective surface.