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Cannot Start Charging at Scheduled Charging Time [09/2016 - ]: Procedure

  1. CHECK DTC OUTPUT (HEALTH CHECK) 
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Turn the Techstream on.
    4. Enter the following menus: Health Check.
    5. Check DTCs.

      Result

      Result Proceed to
      No DTCs are output A
      DTCs are output B
    6. Turn the power switch off.

    Result: 

    B 

    GO TO DTC CHART 

    Result: 

    A 

    See step  2

  2. CHECK FOR VEHICLE CONTROL HISTORY 
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Turn the Techstream on.
    4. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

      Powertrain > Plug-in Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    5. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

      Powertrain > Hybrid Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    6. Check for Vehicle Control History.

      Result

      Result Proceed to
      Vehicle Control History not stored A
      Vehicle Control History stored B
    7. Turn the power switch off.

    Result: 

    B 

    GO TO VEHICLE CONTROL HISTORY 

    Result: 

    A 

    See step  3

  3. SIMULATION TEST (SETTING CHARGE SCHEDULE) 
    NOTE:
    • Make sure to use a known good AC power source.
    • Use the same voltage that the customer used to plug-in charge the vehicle.

    HINT: 

    When setting a charging start time, make sure to set it for least 5 minutes from the current time.

    Setting the date (year/month/day) and time:

    1. Using the steering pad switches, set the following on the multi-information display.
      1. Time:

        Set the time through the "Clock Setting" display.

      2. Date (Year/Month/Day):

        Set the date (year/month/day) through the "Calendar" setting on the "Meter Customize" screen.

    Timer charging operates in accordance with the set date (year/month/day) and time of the multi-information display, not with the time of the navigation receiver assembly.

    1. The time of the multi-information display is not automatically adjusted for changes in time zone or daylight savings time.
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Turn the Techstream on.
    4. Enter the following menus: Health Check.
    5. Clear DTCs.
    6. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

      Powertrain > Plug-in Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    7. Clear all Vehicle Control History items.
    8. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

      Powertrain > Hybrid Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    9. Clear all Vehicle Control History items.
    10. Enter the following menus: Powertrain / Hybrid Control / Data List / Hybrid/EV Battery SOC.

      Powertrain > Hybrid Control > Data List 

      Tester Display
      Hybrid/EV Battery SOC
    11. According to the display on the Techstream, read the Data List and confirm that the SOC of the HV battery is less than 70%.

      HINT: 

      If the SOC of the HV battery is 70% or more, drive the vehicle in EV mode to discharge the HV battery until the SOC becomes less than 70%.

    12. Check that the date and time displayed on the multi-information display are correct and adjust them if necessary.

      HINT: 

      As timer charging is performed based on the time, year, month and day of the multi-information display, make sure that they are set correctly.

    13. Using the multi-information display or navigation receiver assembly (for 11.6 Inch Display), set a charging start time.
    14. Turn the power switch off.
    15. Connect the electric vehicle charger cable assembly and perform charging according to the set charging start time.
    16. Turn the power switch on (IG).
    17. Enter the following menus: Health Check.
    18. Check DTCs.
    19. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

      Powertrain > Plug-in Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    20. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

      Powertrain > Hybrid Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    21. Check for Vehicle Control History.
    22. Turn the power switch off.
    23. Disconnect the electric vehicle charger cable assembly.

      Result

      Result Proceed to
      DTCs output A
      No DTCs output, Vehicle Control History stored B
      DTCs and Vehicle Control History not stored and timer charging did not start at scheduled charging start time C
      DTCs and Vehicle Control History not stored and timer charging started at scheduled charging start time D

    Result: 

    A 

    GO TO DTC CHART 

    Result: 

    B 

    GO TO VEHICLE CONTROL HISTORY 

    Result: 

    D 

    CAUSE ANALYSIS (USER / ENVIRONMENT RELATED CAUSE) 

    1. Perform cause analysis in the order of "User" and "Environment" categories as specified in the following tables.
      USER RELATED CAUSE

      Possible Cause Action to be Taken
      Incorrect time, year, month or day set on multi-information display Explain to the customer that timer charging operates in accordance with the set date (year/month/day) and time of the multi-information display not with the time of the navigation receiver assembly.
      1. Explain to the customer that as the time on the multi-information display is not automatically adjusted for changes in time zone or daylight savings time, it is necessary to adjust the time manually.
      Charge schedule setting was wrong Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Confirm how to properly use the charge schedule with user's Service Information or instructions etc.
      Charging was performed at public charging station with charge schedule set Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that the timer charging may be unavailable depending on the specifications of the charging station.
      Charging cable was connected after scheduled charging start time Explain to the customer that the charging cable should be connected before the scheduled charging start time.
      Charging connector was not securely connected to charging inlet Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that the charging connector should be fully inserted into the charging inlet.
      • Explain to the customer that if the charging connector is connected when the charge schedule is set, the charging indicator will blink.
      Plug-in charging was attempted when HV battery was fully charged
      • Explain to the customer that charging will not be performed if the HV battery is fully charged.
      • Explain to the customer that even if the vehicle is driven after the HV battery is fully charged, charging may not be performed if the SOC of the HV battery has not decreased sufficiently.
      • Explain to the customer that if the charging connector is connected to the vehicle when the HV battery is fully charged, the charging indicator (EV charger lid indicator assembly) will illuminate (Charge Now) or blink (timer charging) for several seconds and then turn off and plug-in charging will not start.
      • Explain to the customer that if the charging connector is connected to the vehicle when the HV battery is fully charged, all 3 of the SOC indicators (indicator light assembly) will blink for several seconds to inform the user that the HV battery is fully charged.
      Charge Mode was selected accidentally Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that when Charge Mode is set to "Start", charging will begin at the set time and if it is set to "Departure", charging will complete by the set time.
      ENVIRONMENT RELATED CAUSE

      Possible Cause Action to be Taken
      Plug-in charging was suspended due to power outage, circuit breaker operation, etc. Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that the plug-in charging was suspended due to power outage, circuit breaker operation, etc.
      Charging was suspended by charging station or charging station was incompatible Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that plug-in charging may not start due to a power management function or charging control function of the charging station. Also, charging may not be performed if the charging station is incompatible.

        (Check the charging station specifications provided by the manufacturer.)

      • Explain to the customer that depending on the specifications of the charging station, plug-in charging may be suspended when HV battery cooling system is being operated.
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    C 

    See step  4

  4. CHECK PLUG-IN CHARGE STATE (USING A KNOWN GOOD CHARGING CABLE) 

    See step  3

    Result

    Result Proceed to
    DTCs output A
    Vehicle Control History stored B
    DTCs and Vehicle Control History not stored and plug-in charging started C
    DTCs and Vehicle Control History not stored and plug-in charging did not start D

    Result: 

    A 

    GO TO DTC CHART 

    Result: 

    B 

    GO TO VEHICLE CONTROL HISTORY 

    Result: 

    D 

    CAUSE ANALYSIS (VEHICLE RELATED CAUSE) 

    1. Analyze the cause according to the following table.
      VEHICLE RELATED CAUSE

      Possible Cause Action to be Taken
      Discharged auxiliary battery Inspect auxiliary battery
      Refer to ON-VEHICLE INSPECTION [09/2016 - 07/2020] , or refer to ON-VEHICLE INSPECTION [07/2020 - ]
      Open in control pilot signal circuit Control pilot signal circuit
      Refer to Control Pilot Signal Circuit [09/2016 - ] 
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    C 

    See step  5

  5. CHECK PLUG-IN CHARGE STATE (USING THE ELECTRIC VEHICLE CHARGER CABLE ASSEMBLY PROVIDED WITH THE VEHICLE) 

    See step  4

    Result

    Result Proceed to
    Vehicle Control History stored A
    Vehicle Control History not stored and plug-in charging did not start B
    Vehicle Control History not stored but plug-in charging started C

    Result: 

    A 

    GO TO VEHICLE CONTROL HISTORY 

    Result: 

    B 

    CAUSE ANALYSIS (CHAGING CABLE RELATED CAUSE) 

    1. Analyze the cause according to the following table.
      CHARGING CABLE RELATED CAUSE

      Possible Cause Action to be Taken
      Open in control pilot signal circuit Control pilot signal circuit
      Refer to Control Pilot Signal Circuit [09/2016 - ] 
      Electric vehicle charger cable assembly malfunction Inspect electric vehicle charger cable assembly
      Refer to ON-VEHICLE INSPECTION [09/2016 - ]
      Refer to INSPECTION [09/2016 - ]
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    C 

    CAUSE ANALYSIS (USER / ENVIRONMENT / EXTERNAL POWER SOURCE/CHARGING STAND RELATED CAUSE) 

    1. Perform cause analysis in the order of "User Related Cause", "Environment Related Cause" and "External Power Source/Charging Stand Related Cause" categories as specified in the following tables below.
      USER RELATED CAUSE

      Possible Cause Action to be Taken
      Scheduled charging time is set Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that if the charging connector is connected when the charge schedule is set, the charging indicator (EV charger lid indicator assembly) will blink for a few seconds and then turn off.
      • Explain to the customer that plug-in charging will not start immediately after connecting the charging cable if the charge schedule is set.

        (Explain to the customer that plug-in charging can be started immediately if all of the charge schedules are canceled or if Charge Now is turned on.)

      • Explain to the customer that if they want to perform charging immediately, if a scheduled charging time is set, they must select "Charge Now" on the Charge Schedule screen of the multi-information display.
      Charging station was used improperly Confirm how to properly use the charging station with user's Service Information or instructions etc.
      Charging connector was not securely connected to charging inlet Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that the charging connector should be fully inserted into the charging inlet.
      Plug-in charging was attempted when HV battery was fully charged
      • Explain to the customer that if the charging connector is connected to the vehicle when the HV battery is fully charged, the charging indicator (EV charger lid indicator assembly) will illuminate (Charge Now) or blink (timer charging) for several seconds and then turn off and plug-in charging will not start.
      • Explain to the customer that if the charging connector is connected to the vehicle when the HV battery is fully charged, all 3 of the SOC indicators (indicator light assembly) will blink for several seconds to inform the user that the HV battery is fully charged.
      ENVIRONMENT RELATED CAUSE

      Possible Cause Action to be Taken
      Plug-in charging was suspended due to power outage, circuit breaker operation, etc. Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that the plug-in charging was suspended due to power outage, circuit breaker operation, etc.
      EXTERNAL POWER SOURCE/CHARGING STAND RELATED CAUSE

      Possible Cause Action to be Taken
      Charging was suspended by charging station or charging station was incompatible Interview customer and check the charging station.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that plug-in charging may not start due to a power management function or charging control function of the charging station. Also, charging may not be performed if the charging station is incompatible.

        (Check the charging station specifications provided by the manufacturer.)

      • Explain to the customer that depending on the specifications of the charging station, plug-in charging may be suspended when HV battery cooling system is being operated.
      Charging was suspended due to abnormal electrical outlet voltage Interview customer and check the electrical outlet.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. If charging does not begin due to an abnormal electrical outlet voltage or an inappropriate ground wire connection, the electrical outlet should be checked by a qualified tradesperson.
    2. Take appropriate action in accordance with the result of the cause analysis.
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