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Plug-in Charging Does not Start [09/2016 - ]: Procedure

  1. CHECK DTC OUTPUT (HEALTH CHECK) 
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Turn the Techstream on.
    4. Enter the following menus: Health Check.
    5. Check DTCs.

      Result

      Result Proceed to
      No DTCs are output A
      DTCs are output B
    6. Turn the power switch off.

    Result: 

    B 

    GO TO DTC CHART 

    Result: 

    A 

    See step  2

  2. CHECK FOR VEHICLE CONTROL HISTORY 
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Turn the Techstream on.
    4. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

      Powertrain > Plug-in Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    5. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

      Powertrain > Hybrid Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    6. Check for Vehicle Control History.

      HINT: 

      • If plug-in charging has not started, Vehicle Control History will not be stored.

        (Except if a power outage occurred before plug-in charging could start.)

      • If Vehicle Control History has been stored, it can be determined that plug-in charging has been performed.

      Result

      Result Proceed to
      Vehicle Control History not stored A
      Vehicle Control History stored B
    7. Turn the power switch off.

    Result: 

    B 

    GO TO VEHICLE CONTROL HISTORY 

    Result: 

    A 

    See step  3

  3. CHECK PLUG-IN CHARGE STATE (USING A KNOWN GOOD CHARGING CABLE) 
    NOTE:
    • On the customer's vehicle, perform plug-in charging using a known good charging cable and a known good AC power source.
    • Use the same voltage that the customer used to plug-in charge the vehicle.
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Turn the Techstream on.
    4. Enter the following menus: Health Check.
    5. Clear DTCs.
    6. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

      Powertrain > Plug-in Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    7. Clear all Vehicle Control History items.
    8. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

      Powertrain > Hybrid Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    9. Clear all Vehicle Control History items.
    10. Enter the following menus: Powertrain / Hybrid Control / Data List / Hybrid/EV Battery SOC.

      Powertrain > Hybrid Control > Data List 

      Tester Display
      Hybrid/EV Battery SOC
    11. According to the display on the Techstream, read the Data List and confirm that the SOC of the HV battery is less than 70%.

      HINT: 

      If the SOC of the HV battery is 70% or more, drive the vehicle in EV mode to discharge the HV battery until the SOC becomes less than 70%.

    12. Turn the Charge Now on.

      HINT: 

      • If no charge schedule has been registered, the above step is not necessary.
      • Setting Charge Now to ON:

        - Push the charging timer switch (fuel control switch).

        - Using the steering pad switches, select "Charge Now" on the Charge Schedule screen of the multi-information display.

    13. On the customer's vehicle, perform plug-in charging using a known good charging cable and a known good AC power source.
    14. Enter the following menus: Health Check.
    15. Check DTCs.
    16. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

      Powertrain > Plug-in Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    17. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

      Powertrain > Hybrid Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    18. Check for Vehicle Control History.
    19. Turn the power switch off.
    20. Disconnect the charging cable.

      Result

      Result Proceed to
      DTCs output A
      Vehicle Control History stored B
      DTCs and Vehicle Control History not stored and plug-in charging started C
      DTCs and Vehicle Control History not stored and plug-in charging did not start D

    Result: 

    A 

    GO TO DTC CHART 

    Result: 

    B 

    GO TO VEHICLE CONTROL HISTORY 

    Result: 

    D 

    CAUSE ANALYSIS (VEHICLE RELATED CAUSE) 

    1. Analyze the cause according to the following table.
      VEHICLE RELATED CAUSE

      Possible Cause Action to be Taken
      Discharged auxiliary battery Inspect auxiliary battery
      Refer to ON-VEHICLE INSPECTION [09/2016 - 07/2020] , or refer to ON-VEHICLE INSPECTION [07/2020 - ]
      Open in control pilot signal circuit Control pilot signal circuit
      Refer to Control Pilot Signal Circuit [09/2016 - ] 
      Charging inlet GND malfunction Inspect inlet AC charger cable (charging inlet)
      Refer to DTC P0D56-11: Charging Connector Proximity Detection Circuit Short to Ground [09/2016 - ]
      Refer to DTC P0D56-15: Charging Connector Proximity Detection Circuit Short to Auxiliary Battery or Open [09/2016 - ]
      Charging inlet PISW malfunction
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    C 

    See step  4

  4. CHECK PLUG-IN CHARGE STATE (USING THE ELECTRIC VEHICLE CHARGER CABLE ASSEMBLY PROVIDED WITH THE VEHICLE) 
    NOTE:
    • On a known good vehicle, perform plug-in charging using the customer's electric vehicle charger cable assembly and a known good AC power source.
    • Use the same voltage that the customer used to plug-in charge the vehicle.
    1. On a known good vehicle, perform plug-in charging using the customer's electric vehicle charger cable assembly and a known good AC power source.
    2. Connect the Techstream to the DLC3.
    3. Turn the power switch on (IG).
    4. Turn the Techstream on.
    5. Enter the following menus: Powertrain / Plug-in Control / Utility / Vehicle Control History (RoB).

      Powertrain > Plug-in Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    6. Enter the following menus: Powertrain / Hybrid Control / Utility / Vehicle Control History (RoB).

      Powertrain > Hybrid Control > Utility 

      Tester Display
      Vehicle Control History (RoB)
    7. Check for Vehicle Control History.
    8. Disconnect the electric vehicle charger cable assembly.
    9. Turn the power switch off.

      Result

      Result Proceed to
      Vehicle Control History stored A
      Vehicle Control History not stored and plug-in charging did not start B
      Vehicle Control History not stored but plug-in charging started C

    Result: 

    A 

    GO TO VEHICLE CONTROL HISTORY 

    Result: 

    B 

    CAUSE ANALYSIS (CHARGING CABLE RELATED CAUSE) 

    1. Analyze the cause according to the following table.
      CHARGING CABLE RELATED CAUSE

      Possible Cause Action to be Taken
      Open in control pilot signal circuit Control pilot signal circuit
      Refer to Control Pilot Signal Circuit [09/2016 - ] 
      Electric vehicle charger cable assembly malfunction Inspect electric vehicle charger cable assembly
      Refer to ON-VEHICLE INSPECTION [09/2016 - ]
      Refer to INSPECTION [09/2016 - ]
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    C 

    CAUSE ANALYSIS (USER / ENVIRONMENT / EXTERNAL POWER SOURCE/CHARGING STAND RELATED CAUSE) 

    1. Perform cause analysis in the order of "User Related Cause", "Environment Related Cause" and "External Power Source/Charging Stand Related Cause" categories as specified in the following tables below.
      USER RELATED CAUSE

      Possible Cause Action to be Taken
      Scheduled charging time is set Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that if the charging connector is connected when the charge schedule is set, the charging indicator (EV charger lid indicator assembly) will blink for a few seconds and then turn off.
      • Explain to the customer that plug-in charging will not start immediately after connecting the charging cable if the charge schedule is set.

        (Explain to the customer that plug-in charging can be started immediately if all of the charge schedules are canceled or if Charge Now is turned on.)

      • Explain to the customer that if they want to perform charging immediately, if a scheduled charging time is set, they must select "Charge Now" on the Charge Schedule screen of the multi-information display.
      Charging station was used improperly Confirm how to properly use the charging station with user's Service Information or instructions etc.
      Charging connector was not securely connected to charging inlet Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that the charging connector should be fully inserted into the charging inlet.
      Plug-in charging was attempted when HV battery was fully charged
      • Explain to the customer that if the charging connector is connected to the vehicle when the HV battery is fully charged, the charging indicator (EV charger lid indicator assembly) will illuminate (Charge Now) or blink (timer charging) for several seconds and then turn off and plug-in charging will not start.
      • Explain to the customer that if the charging connector is connected to the vehicle when the HV battery is fully charged, all 3 of the SOC indicators (indicator light assembly) will blink for several seconds to inform the user that the HV battery is fully charged.
      ENVIRONMENT RELATED CAUSE

      Possible Cause Action to be Taken
      Plug-in charging was suspended due to power outage, circuit breaker operation, etc. Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that the plug-in charging was suspended due to power outage, circuit breaker operation, etc.
      EXTERNAL POWER SOURCE/CHARGING STAND RELATED CAUSE

      Possible Cause Action to be Taken
      Charging was suspended by charging station or charging station was incompatible Interview customer and check the charging station.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that plug-in charging may not start due to a power management function or charging control function of the charging station. Also, charging may not be performed if the charging station is incompatible.

        (Check the charging station specifications provided by the manufacturer.)

      • Explain to the customer that depending on the specifications of the charging station, plug-in charging may be suspended when HV battery assembly cooling system is being operated.
      • Explain to the customer that depending on the charging station, charging may not begin if the charging timer of the vehicle is set.
      Charging was suspended due to abnormal electrical outlet voltage Interview customer and check the electrical outlet.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. If charging does not begin due to an abnormal electrical outlet voltage or an inappropriate ground wire connection, the electrical outlet should be checked by a qualified tradesperson.
    2. Take appropriate action in accordance with the result of the cause analysis.
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