How To Proceed With Troubleshooting [09/2016 - ]: Procedure

Result

Result: 

NEXT 

See step  2

Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ] 

Result

Result: 

NEXT 

See step  3

HINT: 

If the display on the tester indicates a communication error, inspect the DLC3.

Result

Result: 

NEXT 

See step  4

Refer to DTC CHECK / CLEAR [09/2016 - ] 

HINT: 

If the Freeze Frame Data item "AC Input Voltage for Monitoring" shows 270 V or more, there is a possibility that the charging voltage was higher than standard voltage, causing a DTC to be output. When performing a reproduction test, normal charge the vehicle at the standard voltage, then check for DTCs.

Result

Result: 

B 

See step  10

Result: 

C 

PROCEED TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2016 - 12/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [12/2018 - ] 

Result: 

A 

See step  5

Refer to DTC CHECK / CLEAR [09/2016 - ] 

Result

Result: 

NEXT 

See step  6

1. Based on the results of the customer problem analysis, try to reproduce the problem.

   Result

   Result	Proceed to
   Problem can be reproduced	A
   Problem cannot be reproduced	B

Result: 

B 

See step  28

Result: 

A 

See step  7

1. Refer to the DTC chart or conduct code-specific troubleshooting.

   Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2016 - 07/2020] , or refer to DIAGNOSTIC TROUBLE CODE CHART [07/2020 - ] 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  8

Result

Result: 

NEXT 

See step  9

Refer to DTC CHECK / CLEAR [09/2016 - ] 

Result

Result: 

NEXT 

END 

1. Check for Vehicle Control History.

   Refer to VEHICLE CONTROL HISTORY [09/2016 - ]

   Result

   Result	Proceed to
   Vehicle Control History stored	A
   Vehicle Control History not stored	B

Result: 

B 

See step  22

Result: 

A 

See step  11

1. On the customer's vehicle, perform charging using a known good charging cable and a known good power source.

   Result

   Result	Proceed to
   Charging is possible	A
   Charging is not possible	B

Result: 

B 

See step  16

Result: 

A 

See step  12

1. On a known good vehicle, perform charging using the customer's charging cable and a known good power source.

   Result

   Result	Proceed to
   Charging is possible	A
   Charging is not possible	B

Result: 

B 

See step  18

Result: 

A 

See step  13

1. Based on the output vehicle control history and the results of the customer interview, narrow down the suspected cause according to the contributing factors.

   Result

   Result	Proceed to
   Applicable for user	A
   Applicable for environment	B
   Applicable for external power source/charging stand	C

Result: 

B 

See step  20

Result: 

C 

See step  26

Result: 

A 

See step  14

1. For possible cause and action to be taken, refer to Vehicle Control History (user related cause).

   Refer to VEHICLE CONTROL HISTORY [09/2016 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  15

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

1. For possible cause and action to be taken, refer to Vehicle Control History (vehicle related cause).

   Refer to VEHICLE CONTROL HISTORY [09/2016 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  17

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

1. For possible cause and action to be taken, refer to Vehicle Control History (charging cable related cause).

   Refer to VEHICLE CONTROL HISTORY [09/2016 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  19

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

1. For possible cause and action to be taken, refer to Vehicle Control History (environment related cause).

   Refer to VEHICLE CONTROL HISTORY [09/2016 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  21

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

1. Based on the results of the customer problem analysis, try to reproduce the problem.

   Result

   Result	Proceed to
   Problem can be reproduced	A
   Problem cannot be reproduced	B

Result: 

B 

See step  28

Result: 

A 

See step  23

Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ] 

Result

Result: 

NEXT 

See step  24

Result

Result: 

NEXT 

See step  25

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

1. For possible cause and action to be taken, refer to Vehicle Control History (external power source/charging stand related cause).

   Refer to VEHICLE CONTROL HISTORY [09/2016 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  27

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

Refer to CHECK FOR INTERMITTENT PROBLEMS [09/2016 - ] 

Result

Result: 

NEXT 

See step  29

Result

Result: 

NEXT 

See step  30

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END