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Cannot Set or Change Charge Schedule Setting [09/2016 - ]: Procedure

  1. CHECK DTC OUTPUT (HEALTH CHECK) 
    1. Connect the Techstream to the DLC3.
    2. Turn the power switch on (IG).
    3. Turn the Techstream on.
    4. Enter the following menus: Health Check.
    5. Check DTCs.

      Result

      Result Proceed to
      No DTCs are output A
      DTCs are output B
    6. Turn the power switch off.

    Result: 

    B 

    GO TO DTC CHART 

    Result: 

    A 

    See step  2

  2. CUSTOMER ANALYSIS 
    1. Confirm the method the customer used for setting the charge schedule (multi-information display, navigation receiver assembly*1 or smartphone*1).

      Result

      Result Proceed to
      Multi-information display was used A
      Navigation receiver assembly was used*1 B
      Smartphone was used*1 C

      *1: w/ Navigation receiver assembly (for 11.6 inch display)

    Result: 

    B 

    See step  4

    Result: 

    C 

    See step  5

    Result: 

    A 

    See step  3

  3. SIMULATION TEST (USING MULTI-INFORMATION DISPLAY) 

    HINT: 

    Check that the number of charging schedules has not reached the maximum limit, and if it has reached the maximum limit, delete 1 or more of the charging schedules and perform the test again.

    1. Turn the power switch on (IG).
    2. Display the charge schedule setting screen using the same method that the customer used (the charging timer switch (fuel control switch) and the steering pad switches).
      1. Push the charging timer switch (fuel control switch) to display the charge schedule setting screen on the multi-information display.
      2. Using the steering pad switches, enter the following menus on the multi-information display: Vehicle Settings / Charge settings / Charge Schedule.
      3. Change or set the charge schedule on the setting screen.

        Result

        Result Proceed to
        Charge schedule can be changed/set on multi-information display A
        Charging timer switch (fuel control switch) does not operate B
        Steering pad switches do not operate C
        Charge schedule cannot be changed/set on multi-information display D
    3. Turn the power switch off.

    Result: 

    A 

    CAUSE ANALYSIS (USER USING MULTI-INFORMATION DISPLAY OR 11.6 INCH DISPLAY RELATED CAUSE) 

    1. Analyze the cause according to the following table.
      USER RELATED CAUSE

      Possible Cause Action to be Taken
      Charge schedule setting method Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that the charge schedule can be set on the multi-information display with the power switch on (IG) or on (READY).

        (Setting the charge schedule is possible with the power switch off by using the charging timer switch (fuel control switch).)

      • Explain to the customer that the charge schedule can be set on the navigation receiver assembly (for 11.6 inch display) with the power switch on (ACC), on (IG) or on (READY).
      Maximum number of charge schedule registered Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that up to 15 scheduled charge schedules can be registered. If more than 15 charge schedules are attempted to be set, the screen will gray outs.
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    B 

    GO TO TIMER CHARGING SWITCH CIRCUIT. Refer to  Timer Charging Switch Circuit [09/2016 - ]  

    Result: 

    C 

    GO TO STEERING PAD SWITCH ASSEMBLY INSPECTION. Refer to  INSPECTION [09/2016 - ] 

    Result: 

    D 

    GO TO METER / GAUGE SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2016 - ] 

  4. SIMULATION TEST (USING 11.6 INCH DISPLAY) 

    HINT: 

    Check that the number of charging schedules has not reached the maximum limit, and if it has reached the maximum limit, delete 1 or more of the charging schedules and perform the test again.

    1. Turn the power switch on (IG).
    2. Touch the Info icon on the menu screen and then touch the Charge Schedule icon to display the Charge Schedule screen.
      1. Change or set the charge schedule on the setting screen.

        Result

        Result Proceed to
        Charge schedule can be changed/set A
        Charge schedule can not be changed/set B
    3. Turn the power switch off.

    Result: 

    A 

    CAUSE ANALYSIS (USER USING MULTI-INFORMATION DISPLAY OR 11.6 INCH DISPLAY RELATED CAUSE) 

    1. Analyze the cause according to the following table.
      USER RELATED CAUSE

      Possible Cause Action to be Taken
      Charge schedule setting method Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      • Explain to the customer that the charge schedule can be set on the multi-information display with the power switch on (IG) or on (READY).

        (Setting the charge schedule is possible with the power switch off by using the charging timer switch (fuel control switch).)

      • Explain to the customer that the charge schedule can be set on the navigation receiver assembly (for 11.6 inch display) with the power switch on (ACC), on (IG) or on (READY).
      Maximum number of charge schedule registered Interview customer and provide instruction on usage.
      Refer to PROBLEM SYMPTOMS TABLE [09/2016 - ]
      1. Explain to the customer that up to 15 scheduled charge schedules can be registered. If more than 15 charge schedules are attempted to be set, the screen will gray outs.
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    B 

    GO TO NAVIGATION SYSTEM. Refer to  PROBLEM SYMPTOMS TABLE [09/2016 - 05/2019]  , or refer to  PROBLEM SYMPTOMS TABLE [05/2019 - ] 

  5. SIMULATION TEST (USING SMARTPHONE) 
    1. Start the app on the customer's smartphone and change the charge schedule.
    2. Turn the power switch on (IG).
    3. Check that the charge schedule displayed on the multi-information display and navigation receiver assembly (for 11.6 inch display) are the same as that set using the smartphone.

      HINT: 

      Depending on the vehicle location, it may take a few minutes for the charge schedule set using the smartphone to be received by the vehicle.

      Result

      Result Proceed to
      Charge schedule can be changed/set A
      Charge schedule can not be changed/set B
    4. Turn the power switch off.

    Result: 

    A 

    CAUSE ANALYSIS (USER USING SMARTPHONE RELATED CAUSE) 

    1. Analyze the cause according to the following table.
      USER RELATED CAUSE

      Possible Cause Action to be Taken
      Charge schedule was attempted to be changed simultaneously using smartphone and multi-information display (using steering pad switches) or navigation receiver assembly (for 11.6 inch display) Explain to the customer that the charge schedule cannot be changed using a smartphone while it is being changed on the multi-information display using the steering pad switches or navigation receiver assembly (for 11.6 inch display).
    2. Take appropriate action in accordance with the result of the cause analysis.

    Result: 

    B 

    GO TO NAVIGATION SYSTEM. Refer to  PROBLEM SYMPTOMS TABLE [09/2016 - 05/2019]  , or refer to  PROBLEM SYMPTOMS TABLE [05/2019 - ] 

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