How to Answer Client Questions About Navigation Coverage

Some customers may ask questions regarding a city, address, or POI (point of interest) covered by the navigation system It is better to verify a coverage question on an actual vehicle than to disappoint your client by promising coverage that may be incomplete or missing in their area The following suggestions can be used to answer coverage inquiries from your client

Is my address covered by the navigation system? 

Using a current production vehicle (of the same model), and enter the client's address (street first) to see if their area is covered Always enter the street first, because sometimes their city may be included in a neighboring township, or under some larger metropolitan city name If the address is shown in a later year vehicle, but not your client's vehicle, you might recommend that your client purchase an update

Is my city covered by the navigation system? 

For general questions about whether a city is covered, view the map coverage link on the DVD order site On the site, select a year, and select a model, then click on the Coverage link You then select a state or province, and the cities are listed Of course, this does not guarantee that the client's road or address is in the system Verifying on an actual production vehicle is always the best guarantee that your information is accurate

The gas station on my corner is now a restaurant Why is it still incorrect in the navigation system? 

For POI-related client questions, explain that businesses are constantly moving, and there can be a considerable lag in updating the millions of POIs in the system The database is updated annually, and the best way to the verify whether the POI is accurate is verify the inquiry on a current production vehicle

Answers to these and other questions regarding coverage can be found in these locations

• In the Frequently Asked Questions section of the navigation system article.
• At the online DVD order site, by clicking on the FAQs link