Front Windows Do Not Operate (51 32 11)

FRONT WINDOWS DO NOT OPERATE

TECHNICAL SERVICE BULLETIN

SUBJECT

Front Windows Do Not Operate 

SITUATION

One or more of the following situations can occur:

1. Both front windows will not operate.
2. The windows cannot be initialized.

CAUSE

Software error in the FRM (Footwell Module)

PROCEDURE

Do not replace parts.

1. Perform a vehicle test using ISTA D2.27 or higher.
   NOTE: When the ISTA system message displays:
   Battery voltage only "XX.XX" V. Please connect charger.
   Please note the displayed battery voltage reading in the repair order comments section.
2. Work through any diagnostic test plans related to any stored relevant faults. If the root cause is not identified, perform the next step.
3. Program the vehicle with ISTA/P 2.43.2 or higher.

Refer to CenterNet / Aftersales / Aftersales Business Development & Marketing Portal / Service Operations / Workshop Technology  for information about using ISTA/P.

This problem is fixed with ISTA/P 2.43.2 or higher.

WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle/ SAV Limited Warranty or the BMW Certified Pre-Owned Program.

Defect Code:	61 38 06 14 00
Labor Operation:	Labor Allowance:	Description:
00 00 006	Refer to KSD2	Performing vehicle test
If necessary, also
61 21 528	Refer to KSD2	Charging battery
and
61 00 730	Refer to KSD2	Programming/encoding control unit(s)

Labor operation code 00 00 006 is a main labor operation. If you are using a main labor code for another repair, use the plus code labor operation 00 00 556 instead.

Refer to the KSD2 for the corresponding flat rate unit (FRU) allowance. Enter the VIN and click on the "Search" button, enter the applicable flat rate labor operation in the FR code field.

If a control module fails to program correctly or initializations are required, the additional work must be claimed with separate labor operations under the defect code listed above, refer to KSD2.