Voice Control Tips and Improving Voice Recognition

WARNING: This page is about a different car, the 2011 Honda Insight and 2010 Honda Insight. However, it is still accessible from the selected car via links, so may be relevant.

To give a voice command to the HFL system, press and release the HFL TALK button. Always wait for the beep, then give your command in a clear, natural voice. The HFL microphone is on the ceiling by the map lights.

If the HFL system doesn't recognize your voice command, you'll hear "Pardon? Press the TALK button and say a command. For a list of commands, say handsfreehelp." If your command isn't recognized a second time, you'll hear "Bluetooth handsfreelink main menu. Available calling options are call, dial, redial, and transfer. Available setup options are phone setup, phone book, and system setup. For more detailed help, say handsfreehelp." If your command isn't recognized a third time, the HFL system sends you to its Help menu.

To hear a list of available options at any time, press the HFL TALK button and say "Hands-free help."

The HFL system may have problems recognizing some voices. To improve voice recognition:

Close the windows and the moonroof.
Set the fan speed to low (1 or 2) or off.
Adjust the airflow from the center vents down, so that it's not blowing against the microphone on the ceiling.
Speak in a clear and natural voice. If the system cannot recognize your command, try speaking louder, in a deeper tone.
If the background noise is too loud, you may need to speak louder.
If you speak with something in your mouth, or your voice is too high, the system may not interpret your command correctly.
Find out if the problem is with one person or with everyone who uses the system. If the system has a problem with only one person's voice, this is a system limitation.

Many issues result from the customer not using the system properly. Make sure the customer is using the HFL buttons and not the navigation buttons. When the HFL TALK button is pressed, the customer hears one audible tone. When the HFL BACK button is pressed, the customer hears two audible tones. Make sure to press the HFL BACK button to exit the HFL main menu after completing a call and before giving any navigation commands.

The HFL system may experience a number recognition issue, such as when a customer says a set of numbers in a group unrecognized by the system. The HFL system understands phone numbers in specific blocks of 1,3,4, 7, and 10 numbers. For example, the system understands:

1234567890

123-456-7890

1-2-3-4-5-6-7-8-9-0

The system may become confused if numbers are stated in other blocks, as following:

1234-567-890

12-34-56-78-90

12345-67890

123-4567-890