Circuit/System Verification
WARNING: This page is about a different car, the 2020 Buick Regal TourX, 2020 Buick Regal, 2019 Buick Regal TourX, and 2019 Buick Regal. However, it is still accessible from the selected car via links, so may be relevant.
- Verify no DTCs are present.
- If any DTCs are present
Refer to Diagnostic Trouble Code (DTC) List - Vehicle .
- Go to next step: If no DTCs are present
- If any DTCs are present
- Verify the A11 Radio calibrations are current.
- If the radio calibrations are not current
Reprogram the A11 Radio and re-evaluate the concern.
- Go to next step: If no update calibrations are available
- If the radio calibrations are not current
- Ignition ON, infotainment system ON.
- Verify the infotainment system successfully pairs with a compatible mobile device.
- If the infotainment system does not successfully pair with the compatible mobile device.
- Perform the 3 vehicle Factory Resets located in Setting>System>Return to Factory Settings.
- Verify the infotainment system successfully pairs with a compatible mobile device.
- If the infotainment system does not successfully pair with a compatible mobile device.
Replace the A11 Radio.
- If the infotainment system does not successfully pair with a compatible mobile device.
- Go to next step: If the infotainment system successfully pairs with a compatible mobile device.
- Verify audio can be heard while streaming from the device.
- If audio can be heard while streaming from the device but the audio is distorted.
Refer to Speaker Malfunction (U65/UQ3 without NKC) , or Speaker Malfunction (U65/UQ3 with NKC) , or Speaker Malfunction (UQA) , or Speaker Malfunction (IOR)
- If audio can not be heard while streaming from the device
Replace the A11 Radio.
- Go to next step: If audio can be heard while streaming from the device.
- If audio can be heard while streaming from the device but the audio is distorted.
- Verify the customers device can be paired with the infotainment system.
- If the device can not be paired with the infotainment system.
Perform a reset on the device. Refer to device manufacture's information.
- Verify the customers device can be paired with the infotainment system.
If the device still will not pair inform the customer the issue is with the device.
- Go to next step: If the device successfully pairs with the infotainment system.
- If the device can not be paired with the infotainment system.
- Verify audio can be heard while streaming from the device.
- If audio can not be heard while streaming.
Ensure the volume on the device is turned up to an adequate level.
- Go to next step: If audio can be heard while streaming.
- If audio can not be heard while streaming.
- All OK.