11160B - Loss Of Air Conditioning - Reprogram Body Control Module (11160B)

11160B - LOSS OF AIR CONDITIONING - REPROGRAM BODY CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2013.

CONDITION

Certain  2011 model year Chevrolet Camaro vehicles may have a condition in which the air conditioning compressor may not turn on or turn off. This could cause the compressor to fail, resulting in a loss of air conditioning.

CORRECTION

Dealers are to reprogram the body control module.

VEHICLES INVOLVED

Involved are certain  2011 model year Chevrolet Camaro vehicles.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

PARTS INFORMATION

No parts are required for this program.

SERVICE PROCEDURE

Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for reprogramming, ensure that is updated with the latest software version. Use TIS2WEB on or after 05/16/11  to obtain the calibration. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.

For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.

1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use an approved Midtronics® PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage during programming.
2. Reprogram the body control module (BCM). Refer to SI and Service Programming System (SPS) documentation for programming instructions, if required.
   1. Connect the MDI to the vehicle.
   2. Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
   3. Select BCM Body Control Module -- Programming from the Supported Controllers screen.
   4. Follow the on-screen instructions.
3. On the SPS Supported Controllers screen, select BCM Body Control Module - Setup and follow the on-screen instructions.
4. Remove the MDI and turn the ignition off.
5. Open and close the driver's door.
6. Wait 2 minutes. This will clear the Stabilitrak message if present.
7. Clear all diagnostic trouble codes (DTCs).
8. If the vehicle is equipped with a sunroof, close the sunroof completely and re-open the sunroof to the full-open position.
9. Check the driver information center display for additional messages regarding further calibration instructions. If there are no additional driver information center instructions present, programming is complete.

COURTESY TRANSPORTATION - FOR US AND CANADA

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below.

Labor Operation	Description	Labor Time
V2434	Reprogram BCM	0.4

CUSTOMER NOTIFICATION - FOR US AND CANADA

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

CUSTOMER NOTIFICATION - FOR EXPORT

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

DEALER PROGRAM RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this program must  be held and inspected/repaired per the service procedure of this program bulletin before  customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2013.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through September 30, 2013, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

OWNER LETTER

Dear General Motors Customer: