Diagnostic Tip - Text Feature Unavailable Intermittently With Android Phones (PIT5431)

Publication date: 2015-06-08
Reference number: PIT5431

DIAGNOSTIC TIP - TEXT FEATURE UNAVAILABLE INTERMITTENTLY WITH ANDROID PHONES

TECHNICAL SERVICE BULLETIN

Reference Number(s): PIT5431, Date of Issue: Jun 8, 2015

Affected Model(s):

2014-2015 Buick Enclave 2014-2015 Chevrolet Traverse, Captiva 2014-2015 GMC Acadia Equipped with Any of the Following Radio RPOs: UG4, UGU, UGY, UGX, UHW, UHV, UI4, UI6, UI7, or UI8

CONDITION/CONCERN

A customer may comment that the texting feature is unavailable at times or that the texting icon is greyed out at times.

RECOMMENDATION/INSTRUCTIONS

This concern may have been caused by a recent update to the phone. If this is encountered, perform the following and re-evaluate the concern

Delete the vehicle from the phone
Delete the phone from the vehicle
Ask the customer to delete all of their previous text/multimedia messages.
Re-pair the phone to the vehicle and recheck operation.

This concern may also be caused by the use of Emoticons in the body of a text message. Please advise the customer to refrain from using Emoticons while using the vehicle text messaging system