Circuit/System Verification

NOTE:

Verify the device being used for testing is capable of the Bluetooth ® feature(s) related to the customer concern.

Ignition ON, infotainment system ON.
Verify that audio is heard clearly through all speaker channels when tuning radio to a known good station.
- If audio is not heard clearly
  Refer to Speaker Malfunction
- Go to next step: If audio is heard clearly
Verify the infotainment system successfully pairs with a mobile device.
- If the infotainment system does not successfully pair with a mobile device
1. Attempt to pair another mobile device.
  - If the infotainment system cannot pair with any mobile device, replace the A11 Radio.
  - Go to next step: If the infotainment system successfully pairs with the mobile device
2. The malfunction is related to the mobile device.
- Go to next step: If the infotainment system successfully pairs with the mobile device
Verify the infotainment system performs the desired feature using the mobile device.
- If the feature does not function correctly
1. Pair another mobile device.
2. Verify the infotainment system performs the desired feature using the mobile device.
  - If the infotainment system cannot perform the desired feature with any mobile device, replace the A11 Radio.
  - Go to next step: If the infotainment system successfully performs the desired feature.
3. The malfunction is related to the mobile device.
- Go to next step: If the feature functions correctly
Place a call using the cellular device paired to the system.
Verify that audio from the conversation partner is heard clearly.
- If audio is not heard clearly
  Replace the A11 Radio.
- Go to next step: If audio is heard clearly
Verify the conversation partner can hear you clearly.
- If the conversation partner cannot hear you clearly
  Refer to Circuit/System Testing following below.
- Go to next step: If the conversation partner can hear you clearly
All OK. Refer to Diagnostic Aids.