Possible Video Processing Control Module (VPCM) Programming Concern (PIC6438B)
WARNING: This page is about the Traverse High Country, 4WD, which is a different variant/trim than selected.
Publication date: 2021-08-19Reference number: PIC6438B
Supersedes refnos: PIC6438, PIC6438A
POSSIBLE VIDEO PROCESSING CONTROL MODULE (VPCM) PROGRAMMING CONCERN
TECHNICAL SERVICE BULLETIN
Reference Number(s): PIC6438B, Date of Issue:
Aug 19, 2021
SERVICE INFORMATION
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | ||
|---|---|---|---|---|---|---|---|
| from | to | from | to | ||||
| Buick | Lacrosse | 2019 | All | All | All | All | |
| Buick | Enclave | 2020-2021 | All | All | All | All | |
| Buick | Encore GX | 2020-2021 | All | All | All | All | |
| Cadillac | CT6 | 2019-2021 | All | All | All | All | |
| Cadillac | XT4 | 2019-2021 | All | All | All | All | |
| Cadillac | XT5 | 2020-2021 | All | All | All | All | |
| Cadillac | XT6 | 2020-2021 | All | All | All | All | |
| Chevrolet | Blazer | 2019-2021 | All | All | All | All | |
| Chevrolet | Equinox | 2019-2021 | All | All | All | All | |
| Chevrolet | Bolt EV | 2020-2021 | All | All | All | All | |
| Chevrolet | Silverado (1500) | 2019-2021 | All | All | All | All | |
| Chevrolet | Traverse | 2020-2021 | All | All | All | All | |
| GMC | Acadia | 2019-2021 | All | All | All | All | |
| GMC | Sierra (1500) | 2019-2021 | All | All | All | All | |
| GMC | Terrain | 2019-2021 | All | All | All | All | |
| Involved Region or Country | United States, Canada, Mexico, Russia, Middle East, Israel, Palestine, Argentina (Mercosur), Brazil (Mercosur), Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay (West), Japan, Cadillac Korea (South Korea), GM Korea Company, China - SGM, Thailand (ASEAN), Australia/New Zealand, Egypt, Other Africa |
| Additional Options (RPO) | UVI, UV2 |
| Condition | When programming the VPCM, the program may start, but fail with a percentage remaining. |
| Cause | Engineering is investigating the cause of the concern. |
CORRECTION
It is advised to remove both the radio fuse, and the radio display fuse before SPS programming the VPCM.
This PI will be replaced by a Service Bulletin or SI Update when the Engineering Investigation is complete.
WARRANTY INFORMATION
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
| Labor Operation | Description | Labor Time |
|---|---|---|
| 3487338 | Remove Radio and Display Fuses, Reprogram Video Processing Module | 1.9 Hr. |
| Version | 3 |
| Modified | 06/18/2021 - Created on. 08/09/2021 - Updated to add regions. 08/18/2021 - Updated to remove statement about using Tis2Web. |