Demo Mode

WARNING: This page is about a different car, the 2020 Cadillac CT4. However, it is still accessible from the selected car via links, so may be relevant.

The radio on new unsold vehicles received at the dealer will be in Demo Mode. In Demo Mode a phone will only stay paired for the current key cycle and lose pairing to the radio after the vehicle shuts down and restarted after 10 min. Additional operational characteristics of Demo Mode include no retention of the following:

Stored favorites
Last station tuned
Bluetooth synced devices
Volume level
Last app or screen view
Audio/equalizer settings

NOTE:

If a device was originally paired while in Demo Mode, a similar condition could occur that randomly continues to drop Bluetooth pairing after exiting Demo Mode. If the vehicle is not in Demo Mode, but it is believed the device was originally paired while in Demo Mode, then delete the device from the radio, delete the radio from the device, and perform the pairing process again.

Loss of functionality on the above items may be due to the design intent of the vehicle while in Demo Mode, no correction is needed for these conditions. This is the normal operating characteristic of the Demo Mode of the vehicle. Once the vehicle is sold, select the option labeled "Not a Demo Vehicle" to exit Demo Mode.