New Vehicle Demonstration / Delivery Hold Compliance Recall 16C13 - Supplement #2 Certain 2013-2017 Model Year Focus Hatchback Vehicles Equipped With A Manual Transmission Body Control Module Reprogramming (16C13)
Reference number: 16C13
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD COMPLIANCE RECALL 16C13 - SUPPLEMENT #2 CERTAIN 2013-2017 MODEL YEAR FOCUS HATCHBACK VEHICLES EQUIPPED WITH A MANUAL TRANSMISSION BODY CONTROL MODULE REPROGRAMMING
TECHNICAL SERVICE BULLETIN
| FORD: | 2013-2017 Focus; 2016-2017 Focus RS |
SERVICE INFORMATION
DEALER EXECUTIVE SUMMARY
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 16C13 - Supplement #2
Certain 2013-2017 Model Year Focus Hatchback Vehicles Equipped with a Manual Transmission Body Control Module Reprogramming
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
| Program Type | Compliance |
|---|---|
| Stop Sale | No |
| New Vehicle Demonstration Hold | Yes |
| New Vehicle Delivery Hold | Yes |
| Program Expiration | None |
| Parts Required | Software only |
|---|---|
| Parts Available | Not applicable |
| IDS Software Update Required | Yes, release 103.05 or higher |
| IDS Software Update Available | Yes |
| Interim Repair | Not applicable |
| Repair Universe/Percentage of vehicles expected to require a repair | 100% |
| New FSA Special Service Tools Needed | No |
| Additional Repair Provision | Yes, limits established |
| Labor Time | 0.3 hours |
| Towing Reimbursement | Follow Warranty & Policy Manual guidelines |
|---|---|
| Rental Assistance | No |
| Refunds Authorized | No |
| Special Handling | No |
| OASIS On | September 27, 2016 |
|---|---|
| Owner Notification | 2014-2017 model year - week of November 20, 2016 2013 model year - week of February 6, 2017 |
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD COMPLIANCE RECALL 16C13 - SUPPLEMENT #2
SUBJECT
Certain 2013-2017 Model Year Focus Hatchback Vehicles Equipped with a Manual Transmission
Body Control Module Reprogramming
REF
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Compliance Recall 16C13 - Supplement #1
Dated November 10, 2016
REASON FOR THIS SUPPLEMENT
Service Action and Owner Notification Update : The software to repair all vehicles is now available using Integrated Diagnostic Software (IDS) release 103.05 or higher.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
|---|---|---|---|
| Focus | 2013-2017 | Michigan | February 14, 2012 through September 7, 2016 |
| Focus RS | 2016-2017 | Saarlouis | August 03, 2015 through September 21, 2016 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
The affected vehicles fail to conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 206 Doors Locks and Door Retention Components. The hatchback interior door latch release software does not meet the regulatory requirement at vehicle speeds under 4 mph (7 km/h), increasing the risk of injury for unrestrained occupants while the vehicle is moving.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the Body Control Module (BCM) using Integrated Diagnostic Software (IDS) release 103.05 or higher. The new BCM software will change the liftgate operation requiring the interior button on the lighting control panel to be pressed twice to open the liftgate when the doors are locked.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for 2014-2017 model year vehicles were mailed the week of November 20, 2016 directing the owners to dealers for repair. Owner letters for 2013 model year vehicles are expected to be mailed the week of February 6, 2017 informing owners that software is now available to repair their vehicles.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 16C13 - Supplement #2
Certain 2013-2017 Model Year Focus Hatchback Vehicles Equipped with a Manual Transmission Body Control Module Reprogramming
OASIS ACTIVATION
OASIS was activated on September 27, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since September 27, 2016. Owner names and addresses will be available by November 23, 2016.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles. Please see EFC04833 for details and consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles - 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16C13) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 16C13 - Supplement #2
Certain 2013-2017 Model Year Focus Hatchback Vehicles Equipped with a Manual Transmission Body Control Module Reprogramming
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
|---|---|---|
| Reprogram the BCM using IDS release 103.05 or higher | 16C13B | 0.3 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
COMPLIANCE RECALL 16C13 -S2
CERTAIN 2013-2017 MODEL YEAR FOCUS HATCHBACK VEHICLES EQUIPPED WITH A MANUAL TRANSMISSION - BODY CONTROL MODULE REPROGRAMMING
OVERVIEW
The affected vehicles fail to conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 206 Doors Locks and Door Retention Components. The hatchback interior door latch release software does not meet the regulatory requirement at vehicle speeds under 4 mph (7 km/h), increasing the risk of injury for unrestrained occupants while the vehicle is moving. Dealers are to reprogram the Body Control Module (BCM) using Integrated Diagnostic Software (IDS) release 103.05 or higher. The new BCM software will change the liftgate operation requiring the interior button on the lighting control panel to be pressed twice to open the liftgate when the doors are locked.
SERVICE PROCEDURE
Module Reprogramming
- Connect a battery charger to the 12V battery.
- 2. Reprogram the BCM using IDS release 103.05 or higher. NOTE: Calibration files may also be obtained at www.motorcraftservice.com.NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
- Disconnect the battery charger from the 12V battery once the reprogramming has completed.
Important Information for Module Programming
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
- Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
- Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).
- Disconnect the VCM from the data link connector (DLC) and the IDS.
- Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
- Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
- Once the session is loaded, the failed process should resume automatically.
- If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
- Follow all on-screen prompts/instructions.
- The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.