Circuit/System Verification
WARNING: This page is about a different car, the 2021 Buick Enclave. However, it is still accessible from the selected car via links, so may be relevant.
- Verify no DTCs are present.
- If any DTCs are present
Refer to Diagnostic Trouble Code (DTC) List - Vehicle .
- Go to next step: If no DTCs are present
- If any DTCs are present
- Verify the A11 Radio calibrations are current.
- If the radio calibrations are not current
Reprogram the A11 Radio and re-evaluate the concern.
- Go to next step: If no update calibrations are available
- If the radio calibrations are not current
- Ignition ON, infotainment system ON.
- Verify the infotainment system successfully pairs with a compatible mobile device.
- If the infotainment system does not successfully pair with the compatible mobile device.
- Perform the 3 vehicle Factory Resets located in Setting>System>Return to Factory Settings.
- Verify the infotainment system successfully pairs with a compatible mobile device.
- If the infotainment system does not successfully pair with a compatible mobile device.
Replace the A11 Radio.
- If the infotainment system does not successfully pair with a compatible mobile device.
- Go to next step: If the infotainment system successfully pairs with a compatible mobile device.
- Verify audio can be heard while streaming from the device.
- If audio can be heard while streaming from the device but the audio is distorted.
Refer to Speaker Malfunction (IOS) , or Speaker Malfunction (IOT)
- If audio can not be heard while streaming from the device
Replace the A11 Radio.
- Go to next step: If audio can be heard while streaming from the device.
- If audio can be heard while streaming from the device but the audio is distorted.
- Verify the customers device can be paired with the infotainment system.
- If the device can not be paired with the infotainment system.
Perform a reset on the device. Refer to device manufacture's information.
- Verify the customers device can be paired with the infotainment system.
If the device still will not pair inform the customer the issue is with the device.
- Go to next step: If the device successfully pairs with the infotainment system.
- If the device can not be paired with the infotainment system.
- Verify audio can be heard while streaming from the device.
- If audio can not be heard while streaming.
Ensure the volume on the device is turned up to an adequate level.
- Go to next step: If audio can be heard while streaming.
- If audio can not be heard while streaming.
- All OK.