Smart Key Replacement And Consequential Replacement Of Remote Function Actuator (SSM73234)

SMART KEY REPLACEMENT AND CONSEQUENTIAL REPLACEMENT OF REMOTE FUNCTION ACTUATOR

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

Symptom  205000 Electrical Accessories

AFFECTED VEHICLES

XJ: V90866 - Onwards

F Pace: 045000 - Onwards

XF: Y00001 - Onwards

F type: K22185 - Onwards

XE: 900000 - Onwards

ISSUE

Vehicles requiring new or replacement smart keys due to additional keys required, or key remote loss will require a new Remote Function Actuator (RFA)

CAUSE

After 30th March 2015 all of the above vehicle lines have a software update applied to the 'Start Authorisation System' at PDI, which makes their RFA 'read only' After this point, should a customer require additional smart key(s) (due to loss etc.), the RFA will require replacement. As previously, the customer will still be liable for the key fob, cutting of the mechanical key blade, and programming of the RFA, but not the cost of the new RFA itself. This SSM refers to Field Service Action K285v3 therefore exists to cover the cost of procurement and fitting of a new RFA to ensure that customers are not disadvantaged by this product enhancement.

ACTION

Please refer to K285v3 or later on TOPIx:

Where a customer requires a replacement smart key, the affected vehicle will need adding to Field Service Action K285. Please submit a request email, titled K285, to jlrcamp@jaguarlandrover.com, with the full chassis number of the vehicle, so it can be added to K285 and made visible in DDW, allowing the claim to be submitted in the normal manner.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.