Auto Stop/Start System Does Not Function As Expected (JTB00664NAS3)
Publication date: 2019-06-25Reference number: JTB00664NAS3
Supersedes refnos: JTB00664NAS1, JTB00664NAS2
AUTO STOP/START SYSTEM DOES NOT FUNCTION AS EXPECTED
TECHNICAL SERVICE BULLETIN
Reference Number(s): JTB00664NAS3, Date of Issue:
June 25, 2019
| JAGUAR: | 2016 F-TYPE (X152); 2018 F-TYPE (X152); 2017-2018 F-PACE (X761); 2018 F-PACE (X761), E-PACE (X540); 2016-2017 XF (X260); 2018 XF (X260); 2016-2017 XE (X760); 2016-2018 XE (X760); 2017-2018 XE (X760); 2018 XE (X760) |
| SECTION: | 414-00 |
| VIN: | K17984-K35309; K41513-K55803; 045000-351698; 992000-992635; Z00001-Z33532; 370009-373232; Y00001-Y73375; 004001-234966; T05001-T06017; 900000-979442; 901302-996709; P00001-P43412; 878800-341759 |
AFFECTED VEHICLE RANGE
AFFECTED VEHICLE RANGE
| MODEL: | MODEL YEAR: | VIN: | ASSEMBLY PLANT: |
|---|---|---|---|
| F-TYPE (X152) | 2016 | K17984-K35309 | Castle Bromwich |
| F-TYPE (X152) | 2018 | K41513-K55803 | Castle Bromwich |
| F-PACE (X761) | 2017-2018 | 045000-351698 | Solihull |
| F-PACE (X761) | 2018 | 992000-992635 | |
| E-PACE (X540) | 2018 | Z00001-Z33532 | Graz (Austria) |
| E-PACE (X540) | 2018 | 370009-373232 | Changshu |
| XF (X260) | 2016-2017 | Y00001-Y73375 | Castle Bromwich |
| XF (X260) | 2018 | 004001-234966 | Changshu |
| XF (X260) | 2018 | T05001-T06017 | |
| XE (X760) | 2016-2017 | 900000-979442 | Solihull |
| XE (X760) | 2016-2018 | 901302-996709 | |
| XE (X760) | 2017-2018 | P00001-P43412 | Castle Bromwich |
| XE (X760) | 2018 | 878800-341759 | Changshu |
MARKETS
NORTH AMERICA
CONDITION SUMMARY
NOTE:
Pune assembled vehicles are affected by this technical bulletin.
SITUATION:
A customer may express a concern that the auto stop/start system does not function as expected.
CAUSE:
Software issue.
ACTION:
Should a customer express this concern, follow the diagnostic procedure below.
TOOLS
TOOLS INFORMATION
| Jaguar Land Rover (JLR) approved diagnostic equipment | |
| JLR approved diagnostic equipment | |
| JLR approved battery support unit |
WARRANTY
NOTE:
- Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
- The JLR claims submission system requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
WARRANTY INFORMATION
| DESCRIPTION | SRO | TIME (HOURS) | CONDITION CODE | CAUSAL PART |
|---|---|---|---|---|
| Stop/start system - Healthcheck | 86.80.90 | 0.2 | 04 | T4A2711 |
| Configure existing Gateway Module (GWM) | 86.98.05 | 0.2 | 04 | T4A2711 |
NOTE:
Normal Warranty procedures apply.
DIAGNOSTIC PROCEDURE
18 Model Year (MY) vehicles and later
-
CAUTION: This procedure requires a minimum of Pathfinder 227 installed or later.NOTE: The Jaguar Land Rover (JLR) approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of'Transportation Mode' if required.
Connect the JLR approved battery support unit.
- Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
- Follow the JLR approved diagnostic equipment prompts.
- Select 'Guided Diagnostics - Powertrain - Engine - Auto Stop-Start system'.
- Select 'Run Diagnostics'.
- Follow the JLR diagnostics - Stop Start healthcheck - on screen prompts.
CAUTION: Disconnect the JLR approved battery support unit before starting the engine. - If required, reset the vehicle to 'Transportation Mode'.
- When all of the tasks are complete, exit the session.
- Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
DIAGNOSTIC PROCEDURE:
17 Model Year (MY) vehicles and earlier
-
CAUTION: This procedure requires a minimum of SDD 156.03 and Software Management Pack 314 installed or later.NOTE: The Jaguar Land Rover (JLR) approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of'Transportation Mode' if required.
Connect the JLR approved battery support unit.
- Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
- Follow the JLR approved diagnostic equipment prompts.
- If the hyperlink is not available, the application can be found as follows:
- Select the 'Diagnosis' Session Type.
- Select any of the following symptom:
- Powertrain - Engine system - Starting system - Start-stop system - Inoperative.
- Powertrain - Engine system - Starting system - Start-stop system - Intermittent operation.
- From Recommendations, run 'Powertrain - Stop/start system - Healthcheck'.
NOTE: Investigate and rectify any other auto stop/start inhibits other than the 'Estimated Cold Cranking Voltage at Present State of Charge'. - If the hyperlink is not available, the application can be found as follows:
- Select the 'Diagnosis' Session Type.
- Select any of the following symptom:
- Powertrain - Engine system - Starting system - Start-stop system - Inoperative.
- Powertrain - Engine system - Starting system - Start-stop system - Intermittent operation.
- Run and close the 'Datalogger' tool to reveal the 'Extras' tab, select the 'Extras' tab.
- Run 'Configure existing module - Gateway module'.
- If required, reset the vehicle to 'Transportation Mode'.
- When all of the tasks are complete, exit the session.
- Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.