PDI Application Fails To Complete Displaying 'Powertrain Control Module Not IDENTIFIED' Message (SSM74275)

PDI APPLICATION FAILS TO COMPLETE DISPLAYING 'POWERTRAIN CONTROL MODULE NOT IDENTIFIED' MESSAGE

TECHNICAL SERVICE BULLETIN

ISSUE

A concern has been identified on PATHFINDER where the following applications do not complete successfully:

• Pre-Delivery Inspection (PDI)

PATHFINDER shows the error message below:

"Powertrain control module (PCM) not identified"

CAUSE

PATHFINDER is not able to recognise the software level installed in the PCM.

Important Note: 

The 'ACTION' instructions below, should ONLY be used when a concern has been experienced matching the detail in the 'ISSUE' statement.

Completing the 'ACTION' instructions may cause a failure if the manual patch is not required.

ACTION

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process. 

This Manual Patch will stay on the JLR Approved Diagnostic Equipment. 

1. Restart the JLR Approved Diagnostic Equipment
2. Select 'Manual Patch' Icon on the Application Launcher screen. Make sure that both Symptom Driven Diagnostics (SDD) and PATHFINDER are closed before opening the Manual Patch downloader.
3. A pop-up will be displayed for Manual Patch downloader
4. Enter 'MP_PF_J0001'  in the Patch Name field.
5. Select 'Start'.
6. The Manual Patch downloader will then download the manual patch.
7. When the patch download has completed, a message will be displayed, asking the user to confirm that the application can run the manual patch. Select 'Yes'.
8. When complete, the following message will be displayed: 'Successfully downloaded and started manual patch. Please make sure that the patch has installed successfully.' NOTE: This message will end after 10 seconds.
9. Start a new diagnostic session.
10. Select 'Service'
11. Select 'Pre Delivery Inspection'
12. Complete the onscreen instructions.

If this Manual Patch fails to correct the concern then a Technical Assistance should be submitted to Local Technical Support.

PERMANENT CORRECTIVE ACTION

The resolution of this concern will be included in the next release of PATHFINDER.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.