The IPMB Is Left In A Non-Functional State After A Software Update Using Pathfinder (SSM74652)

Publication date: 2019-12-04
Reference number: SSM74652

THE IPMB IS LEFT IN A NON-FUNCTIONAL STATE AFTER A SOFTWARE UPDATE USING PATHFINDER

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74652, Date of Issue: December 04, 2019

JAGUAR:	E-PACE/X540; F-PACE/X761; F-TYPE/X152; I-PACE/X590; XE/X760; XF/X260
SERVICE CATEGORY:	Diagnostic Software Hardware

ISSUE

When attempting to complete the PATHFINDER applications 'Replace ECU' or 'Update ECU' for the Image Processing Module B (IPMB), there is an error message displayed 'No Response from ECU'.

After this fault occurs, the module does not report any software part and the camera system is inoperative.

CAUSE

When PATHFINDER attempts to erase the previous software from the module it does not wait enough time for a response, this results in the user being displayed the error message 'No Response from ECU'.

ACTION

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.

This Manual Patch will stay on the JLR Approved Diagnostic Equipment.

NOTE: When an update been applied to the JLR Approved Diagnostic Equipment, this Manual Patch will need to be re-applied until the permanent corrective action is delivered.

Restart the JLR Approved Diagnostic Equipment
Select 'Manual Patch' Icon on the Application Launcher screen. Make sure that both Symptom Driven Diagnostics (SDD) and PATHFINDER are closed before opening the Manual Patch downloader.
A pop-up will be displayed for Manual Patch downloader
Enter 'MP_PF_R0077' in the Patch Name field.
Select 'Start'.
The Manual Patch downloader will then download the manual patch.
When the patch download has completed, a message will be displayed, asking the user to confirm that the application can run the manual patch. Select 'Yes'.
When complete, the following message will be displayed: 'Successfully downloaded and started manual patch. Please make sure that the patch has been installed successfully.'
NOTE: This message will end after 10 seconds.
Start a new diagnostic session.
Select "ECU Diagnosis"
Select "Image Process Control Module [IPMB]"
Select "Update ECU" or "Replace ECU", as required.

If this Manual Patch fails to correct the concern, a Technical Assistance (TA) should be raised using the manual patch number as a reference within the customer concern field, also quoting the bulletin number that the patch was taken from.

NOTE: If this Manual Patch is not being installed on all JLR Approved Diagnostic Equipment you may wish to consider labelling the machine.

PERMANENT CORRECTIVE ACTION

Once the permanent corrective action has been released, the Special Service Message and Manual Patch will be expired. An updated bulletin will be released detailing which JLR Approved Diagnostic Equipment version includes the permanent corrective action.