Basic Troubleshooting Guide
- Bring Vehicle to Workshop
- Analyze Customer's Problem
- Ask the customer about the conditions and environment relative to the issue. (USE CUSTOMER PROBLEM ANALYSIS SHEET).
- Verify Symptom, and then Check DTC and Freeze Frame Data
- Connect the GDS to Diagnostic Link Connector (DLC).
- Record the DTC and Freeze Frame Data.
NOTE:
To erase DTC and Freeze Frame Data, Proceed to Step 5.
- Confirm the Inspection Procedure for the System or Part
- Erase the DTC and Freeze Frame Data
WARNING:
NEVER erase DTC and Freeze Frame Data before completing Step 2 : MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
- Inspect Vehicle Visually
- Proceed to Step 11, if you recognize the problem.
- Recreate (Simulate) Symptoms of the DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer.
- If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
- Confirm Symptoms of Problem
- If DTC(s) is/are not displayed, Proceed to Step 9.
- If DTC(s) is/are displayed, Proceed to Step 11.
- Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
- Check the DTC
- Perform Troubleshooting Procedure for DTC
- Adjust or remedy the vehicle
- Confirmation test
- END