Bluetooth/Voice Recognition/Mic.

System features/Misdiagnose cases

Inspection	Description
(1) System features	Bluetooth function available after H/U boot. Connect to Bluetooth using phone by selecting H/U from add list. User's voice must be heard from other end while calling using Bluetooth. If voice recognition button is pressed, "Beep" sound will be heard. Voice recognition function starts after the "Beep" sound and will respond to its voice command.
(2) Misdiagnose cases	Noise occurs while Bluetooth streaming using certain application - Application issue (Not AVN, AMP issue) iPhone in private mode: Call mode will be in iPhone if you answer call by using phone button. → In this case, user can't hear other end Check if vehicle has Bluetooth or Voice recognition available Courtesy of KIA MOTORS AMERICA, INC.

Bluetooth unable to pair

Defect	Inspection	Description
"Preparing Bluetooth" message displayed	(1) Message pop up after H/U boots	Message appears after H/U reboot → Replace H/U Message only appears shortly after boot → Good H/U (Preparing for Bluetooth function at booting)
Unable to pair/Bluetooth not connected	(1) Enable Phone Bluetooth	Courtesy of KIA MOTORS AMERICA, INC. →Phone Bluetooth settings must be enabled for paring
Unable to pair/Bluetooth not connected	(2) Registered Phone list	Courtesy of KIA MOTORS AMERICA, INC. →If phone is not registered on the phone list, auto-pairing will not work (Must be paired before for auto-pairing function)
	(3) Re-connect test	Courtesy of KIA MOTORS AMERICA, INC. →Restart phone,
	(4) Phone compatibility	KMC: Red members service items → → Check compatibility by downloading compatibility list → If phone is not listed, it is compatibility issue Courtesy of KIA MOTORS AMERICA, INC. If issue still exist, replace H/U and re-test.

Streaming

Defect	Inspection	Description
Streaming	(1) Sound output on other mode	Sound issue or noise from different mode →Check cable, connector, and amp (Issue not related to streaming)
(2) Phone application and media source	Courtesy of KIA MOTORS AMERICA, INC. H/U will play media source from phone ACC OFF, H/U Power off, and check phone's play setting Phone application (No sound, Noise, Title display) Example: Application like I-MEPS will provide low quality streaming service. User may think it is H/U defect Noise from media source If downloaded using P2P source If phone application and media source is good, replace H/U and re-test
Streaming (Auto-play)	(1) Phone specs	Issue: After connecting to BT streaming, "Resume" message does not pop-up, or delayed. Press "Play" using connected phone. (1) If Phone display is locked or phone did not activate before connecting to Bluetooth, user must press "Play" button manually.(2) Difference between iPhone and Android.→For some Android, auto-play is available if streaming is set once on H/U screen. Courtesy of KIA MOTORS AMERICA, INC.

Defect

Inspection

Description

Streaming

(1) Sound output on other mode

Sound issue or noise from different mode

→Check cable, connector, and amp (Issue not related to streaming)

(2) Phone application and media source

Courtesy of KIA MOTORS AMERICA, INC.

H/U will play media source from phone

ACC OFF, H/U Power off, and check phone's play setting

Phone application (No sound, Noise, Title display)
Example: Application like I-MEPS will provide low quality streaming service. User may think it is H/U defect
Noise from media source

If downloaded using P2P source
If phone application and media source is good, replace H/U and re-test

Streaming (Auto-play)

(1) Phone specs

Issue: After connecting to BT streaming, "Resume" message does not pop-up, or delayed.

Press "Play" using connected phone.

(1) If Phone display is locked or phone did not activate before connecting to Bluetooth, user must press "Play" button manually.(2) Difference between iPhone and Android.→For some Android, auto-play is available if streaming is set once on H/U screen.

Courtesy of KIA MOTORS AMERICA, INC.

During Bluetooth call, cannot hear driver voice

Defect	Inspection	Description
Other end cannot hear driver's voice	(1) Mic volume and Mute setting	Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC. Check mic volume, mute settings Increase volume, uncheck mute setting If issue continues, check for any custom modification (1) If modification is found, notify that it is not covered by warranty and test with genuine part If issue continues, check mic wiring connection status Replace mic and re-test Replace H/U and re-test Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
Driver cannot hear other end	(1) Call volume	Courtesy of KIA MOTORS AMERICA, INC. During a Bluetooth call, use volume knob to check volume If volume is set low, sound output is low or mute
(2) Sound settings (Fader Control)	Courtesy of KIA MOTORS AMERICA, INC. Sound is set to rear speaker only Call sound will be heard only from rear Set to default and re-test

Defect

Inspection

Description

Other end cannot hear driver's voice

(1) Mic volume and Mute setting

Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

Check mic volume, mute settings

Increase volume, uncheck mute setting
If issue continues, check for any custom modification
(1) If modification is found, notify that it is not covered by warranty and test with genuine part
If issue continues, check mic wiring connection status
Replace mic and re-test
Replace H/U and re-test

Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

Driver cannot hear other end

(1) Call volume

Courtesy of KIA MOTORS AMERICA, INC.

During a Bluetooth call, use volume knob to check volume

If volume is set low, sound output is low or mute

(2) Sound settings (Fader Control)

Courtesy of KIA MOTORS AMERICA, INC.

Sound is set to rear speaker only

Call sound will be heard only from rear
Set to default and re-test

Call disconnect/Unable to download phonebook

Defect	Inspection	Description
Call disconnect	(1) Phone and H/U connection	Check phone compatibility Check compatibility list: Refer to 2. Pairing If phone is not listed, it is compatibility issue ↔ If listed, test using different phone Re-test using different phone Phone must be compatible with H/U If issue only occurs on certain phone ↔ If issue continues on different phone, replace H/U and retest
Unable to download phonebook	(1) Approve phonebook download from Android	Courtesy of KIA MOTORS AMERICA, INC.
(2) Contact information Special characters No phone number registered	If name contains special characters, number not registered, or only in upper case Remove any special characters or upper case only names and re-test Courtesy of KIA MOTORS AMERICA, INC.

Defect

Inspection

Description

Call disconnect

(1) Phone and H/U connection

Check phone compatibility
1. Check compatibility list: Refer to 2. Pairing
2. If phone is not listed, it is compatibility issue ↔ If listed, test using different phone
Re-test using different phone

Phone must be compatible with H/U
If issue only occurs on certain phone ↔ If issue continues on different phone, replace H/U and retest

Unable to download phonebook

(1) Approve phonebook download from Android

Courtesy of KIA MOTORS AMERICA, INC.

(2) Contact information

Special characters
No phone number registered

If name contains special characters, number not registered, or only in upper case

Remove any special characters or upper case only names and re-test

Courtesy of KIA MOTORS AMERICA, INC.

Voice recognition failure

Defect	Inspection	Description
Voice recognition failure	(1) Contact information	Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC. Check 3rd party Apps/Symbols in phone Contact information saved only in Facebook, Tweeter (Information not saved on local memory or SD card) Phone displays contact information but will not download contact Move contact information from 3rd party Apps and Symbols to phone or SD card and re-test (Synchronization) Send contact information using PC Sync, Cloud Sync, email Sync If name contains special characters, number not registered, or only in upper case Remove any special characters or upper case only names and re-test Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
Voice recognition failure - Does not recognize contact	(2) Voice recognition test in vehicle settings	Test voice recognition in vehicle settings Do not speak directly to the headlining area (1) Mic is a sensitive part and optimized to speak at natural pose. If spoken directly at the mic can cause recognition failure Do not speak too loudly (1) If spoken too loudly at the mic can trigger noise reduction logic and it may think user's voice as noise and limit volume Courtesy of KIA MOTORS AMERICA, INC.
Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC. Voice recognition test To increase recognition success rate, consider using full name (1) if John Smith is registered on the phone, it is better to say "Call John Smith" than saying "Call John" only Use the same name registered on the phone (1) H/U will not recognize different name stored on the phone. For example, saving mother as "Cindy" on the phone and use voice command mom or mother to call Wait at least 2 seconds after the "beep" sound before using voice command Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

Defect

Inspection

Description

Voice recognition failure

(1) Contact information

Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

Check 3rd party Apps/Symbols in phone
1. Contact information saved only in Facebook, Tweeter (Information not saved on local memory or SD card)
  Phone displays contact information but will not download contact
2. Move contact information from 3rd party Apps and Symbols to phone or SD card and re-test (Synchronization)
3. Send contact information using PC Sync, Cloud Sync, email Sync
If name contains special characters, number not registered, or only in upper case

Remove any special characters or upper case only names and re-test

Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

Voice recognition failure - Does not recognize contact

(2) Voice recognition test in vehicle settings

Test voice recognition in vehicle settings

Do not speak directly to the headlining area
(1) Mic is a sensitive part and optimized to speak at natural pose. If spoken directly at the mic can cause recognition failure
Do not speak too loudly

(1) If spoken too loudly at the mic can trigger noise reduction logic and it may think user's voice as noise and limit volume

Courtesy of KIA MOTORS AMERICA, INC.

Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

Voice recognition test
1. To increase recognition success rate, consider using full name
  (1) if John Smith is registered on the phone, it is better to say "Call John Smith" than saying "Call John" only
2. Use the same name registered on the phone
  (1) H/U will not recognize different name stored on the phone. For example, saving mother as "Cindy" on the phone and use voice command mom or mother to call
Wait at least 2 seconds after the "beep" sound before using voice command

Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

Call disconnects/Distortion

Defect	Inspection	Description
Call disconnects	(1) Custom head unit	Custom Head unit OEM Mic claims (CS/RS 36 claims in 2016, Italy) Custom Head unit: DIO (Do It Ourselves - Aftermarket product) Courtesy of KIA MOTORS AMERICA, INC. Call sound quality, distortion using DIO H/U Check if customer is using DIO H/U Connect provide mic from DIO H/U and re-test If issue is resolved, it is compatibility issue with OEM mic. Connect mic provided from DIO H/U If issue continues replace genuine mic and re-test If issue continues replace H/U and re-test
(2) IOS10 call issue	Courtesy of KIA MOTORS AMERICA, INC. Cause Communication environment (ios10, Carrier) Possibility of software issue - Perform software update (IQS18MY) Do not replace mic if voice recognition is working Call quality may reduced during poor reception area For iPhone users, recommend using Carplay over Bluetooth For iPhone users, recommend using version iOS 9

Defect

Inspection

Description

Call disconnects

(1) Custom head unit

Custom Head unit OEM Mic claims (CS/RS 36 claims in 2016, Italy)
Custom Head unit: DIO (Do It Ourselves - Aftermarket product)

Courtesy of KIA MOTORS AMERICA, INC.

Call sound quality, distortion using DIO H/U

Check if customer is using DIO H/U
Connect provide mic from DIO H/U and re-test
If issue is resolved, it is compatibility issue with OEM mic. Connect mic provided from DIO H/U
If issue continues replace genuine mic and re-test
If issue continues replace H/U and re-test

(2) IOS10 call issue

Courtesy of KIA MOTORS AMERICA, INC.

Cause

Communication environment (ios10, Carrier)

Possibility of software issue - Perform software update (IQS18MY)
- Do not replace mic if voice recognition is working
Call quality may reduced during poor reception area
For iPhone users, recommend using Carplay over Bluetooth
For iPhone users, recommend using version iOS 9