Basic Troubleshooting Guide
- Bring Vehicle to Workshop
- Analyze Customer's Problem
Ask the customer about the conditions and environment relative to the issue. (Use CUSTOMER PROBLEM ANALYSIS SHEET).
- Verily Symptom, and then Check DTC and Freeze Frame Data
Connect the KDS to Diagnostic Link Connector (DLC).
Record the DTC and Freeze Frame Data.
IMPORTANT: To erase DTC and Freeze Frame Data, refer to Step 5. - Confirm the Inspection Procedure for the System or Pan
Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct inspection procedure for the system of part to be checked.
- Erase the DTC and Freeze Frame Data NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
- Inspect Vehicle Visually
Go to Step 11, If you recognize the problem.
- Recreate (Simulate) Symptoms of the DTC
Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer, II DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC,
- Confirm Symptoms of Problem
If DTC(s) is/are not displayed, go to Step 9.
If DTC(S) is/are displayed, go to Stop 11.
- Recreate (Simulate) Symptom
Try to recreate or simulate the condition of the malfunction as described by the customer.
- Check the DTC
If DTC(s) does(do) not occur, refer to INTERMITTENT PROBLEM INSPECTION PROCEDURE in BASIC INSPECTION PROCEDURE.
II DTC(s) occur(s): go to Step 11.
- Perform Troubleshooting Procedure for DTC
- Adjust or repair the vehicle
- Confirmation teat
- END